Training Events Manager (Professional Courses)

Job Description

GBR Recruitment Ltd are working exclusively with a further education / professional training courses provider, who are recruiting for an experienced Training Events Manager (Home Based) who has a strong commercial acumen, with strong operations management skills that are accompanied by a real passion for delivering the highest level of customer service. You will be someone who is truly focused on the highest quality of service delivery& someone who ensures their teams deliver a 5 star offering, to all those wanting to book onto an online or class room based training course.This role will require strong day to day operational management working to set KPIs (you will create & implement these), as well as driving real change management / CI across the Training Events Customer Service & Planning teams, alongwith effectively ensuring all available courses are booked to there full capacity, in order to successfully drive revenue streams.You will be an experienced innovative Operations Manager / Lead, who can challenge "The Status Quo" by investigating current working processes & practices, improving them where needed to take the business on an upwards curve not downwardspiral.Process Improvements will be one of your key skills, along with the ability to mentor, coach, lead & motivate teams to be the very best they can be in their day to day roles, promoting a positive upbeat culture.As well as an operational lead, youll also have the desire to assist in moving the business forward strategically.Duties:

• Commercial & Operations Management of the Training Courses delivery teams.
• Responsible for the effective & successful leadership of training course planning (optimisation).
• Driving change management across the CS team & delivering service improvements quickly.
• As a modern, disruptive & inclusive leader you will drive continuous improvement measures.
• Motivating & Coaching the Course Booking Teams & Team Leader to achieve gold standard CS.
• Supporting the delivery of all courses, whilst growing training course income streams, so that the business can continue to thrive & develop its service offerings further over the coming years.
• Driving revenue & profit margins, across On-line courses & Class room based training courses.
• Analysing data, utilising insights effectively to ensure all training courses are planned correctly.
• Delivering Business Culture improvements & promoting the companies full inclusion & diversity values.
• Promoting Agile ways of working, driving top level performance plus cross training the teams to excel.
• Create & Implement operational KPI targets, motivating the teams to achieve & exceed these.
• Activities on reducing costs, improving quality, driving efficiencies & output levels.

Attributes:

• Strong commercially minded Operations Manager with a passion for high end customer service.
• A proven implementer of change management, with a focus on continuous improvements.
• A passionate mentor, coach & manager who has strong emotional intelligence / empathy (at all levels).
• Used to driving revenue streams, increasing profit margins, sales conversions & customer service.
• From a training, education services, further education services or customer service / sales background.
• Strong CRM system skills (SAP, Salesforce, etc..).
• A strong professional communicator at all levels, internally & externally.
• B2C sales / customer service experience is a benefit.

Interviews to take place early January, with an immediate start for the right person (depending on notice period).A PURELY HOME BASED ROLE!

Keyskills :
Management SkillsTrainingTraining ProgrammeCourse EvaluationProfessional Courses