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Member Services Administrator

Copart
Job LocationSouth West England
EducationNot Mentioned
Salary22,452 - 22,952 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

If you have exceptional customer service skills and a friendly, professional telephone manner, then we want to hear from you! Read on to find out how you can join us as a Member Services Administrator.As a Member Services Administrator, youll be part of a team responsible for the registration and renewal of all Copart Members. To be able to bid and buy in our UK and Ireland auctions new members must complete the registration process and then, annually,need to renew their membership.As the person who will be the first point of contact for our members you will play a fundamental role in a team that strives for high quality and member satisfaction. What you will be doing as a Member Services Administrator...

  • Manage incoming calls from our members
  • Complete the new membership registration and renewal process
  • Call guest members to help them complete their registrations
  • Help our members with any account queries
  • Familiarise yourself with our website so that you can help our members with queries regarding auctions and bidding
  • Provide an amazing customer experience for our members
Essential Skills
  • Fantastic customer service skills
  • A real passion for helping others, and problem solving
  • Confidence to manage incoming calls, and multitask
  • Positive and professional attitude
  • Love for processes
  • Ability to help with demanding customers
We welcome applications for this Member Services Administrator role from candidates with any of the following skills or attributes: Membership, Administration, Customer Service, Call Centre, Member Services, Admin, Query Handling, Customer Support, ClientSupport, Telephony, Inbound, Outbound, Communication. About Company Copart UK, based in Bedford, is part of Copart Inc, a global company that specialises in recycling and reselling vehicles online via our global auction platform. As the industry leader in used and salvage vehicle auctions in the UK, we handleover half a million vehicles each year on behalf of the motor insurance and wider automotive sector.We provide our sellers with an unrivalled marketplace, and our buyers with access to vehicles and parts globally. We also run a range of other businesses including cashforcars.co.uk where anyone can sell their vehicle to us and get a great price!

Keyskills :
AdminCall CentreCommunicationCustomer ServiceCustomer SupportMembershipTelephonyAdministrationInboundOutboundClient SupportQuery HandlingMember Services

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