HO Compliance Caseworker Bristol

Job Description

SummaryAt HMRC we are committed to creating a great place to work for all our colleagues; an inclusive and respectful environment that reflects the diversity of the society we serve. We want to maximise the potential of everyone who chooses to work forus and we offer a range of flexible working patterns and support to make a fulfilling career at HMRC accessible to you. Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with theexperience and skills needed to perform this role. At HMRC were committed to getting tax right, for everyone. Were all doing our bit to make a difference, whether thats helping customers pay their tax and claim financial support or making it hard for thedishonest minority to cheat the system. We couldnt do all this without our dedicated and very important workforce. Were one of the largest organisations in the UK, and we pride ourselves on our diverse and inclusive working culture.Job descriptionDo youhave an analytical mind and an interest in tackling tax evasion If this sounds like you, then you could be a great Compliance Caseworker here in HMRCs Customer Compliance Group (CCG). There are 26,000 people currently in CCG, and this figure is growing fast.What will I be doing As a Compliance Caseworker (Higher Officer) you will be responsible for leading and carrying out tax investigations into taxpayers records, to identify and address any irregularities or non-compliant behaviour. You will work in a responsibleinvestigative role ensuring that HMRC successfully collects the full and correct amount of money due from UK taxpayers, investigating offences against the tax system and taking action to identify and mitigate any potential risks. You will conduct investigationsinto taxpayers records. This will involve you carrying out an analysis of these records to check for any evidence of non-compliance. If any irregularities are found as a result of your investigations, you will be expected to address these with the taxpayerin line with tax legislation and educate the taxpayer where applicable. You will also act as an escalation point to resolve technical queries from junior compliance caseworkers. The investigations you will undertake could be desk-based, or require you to carryout face to face meetings with the taxpayer at HMRC offices or visiting taxpayers premises at a wide range of locations. However, due to the pandemic the appropriate measures will be put in place in line with government guidelines to ensure that your safetycomes first. Full support and training will be provided to help you handle difficult situations with confidence. Working Patterns We currently work 37 hours per week, covering various working arrangements during HMRCs standard operating hours between 7amand 8pm, Monday to Saturday. This includes weekends, evenings (up to 8pm) and some bank holidays. Part-time working opportunities (minimum 22 hours per week covering various patterns during our opening times) can be considered but business need will dictatewhether your request can be accommodated. Part-time hours: The pay and annual leave for the vacancy will be pro-rata for successful part-time positions.ResponsibilitiesYou dont need any existing knowledge or experience of tax in order to apply, but youllhave an interest in tackling tax evasion and the following qualities:Good administrative skills - proven written and verbal skills will enable you to effectively document and communicate the outcome of your investigations.Strong communicator - enablingeffective and informative communication with taxpayers.Resilient - able to handle confrontation and difficult conversations with taxpayers.Analytical mind - enjoys critical thinking, data and information analysis, research, communication and problemsolving.Time management - essential when undertaking multiple investigations at the same time.Eager to learn - there will be a requirement for you to learn the tax legislation relevant to the business area you will be allocated to. This knowledge willhelp to inform your decision making on investigations and education of taxpayers.Confident - the ability to take the lead in proving support in dealing with technical escalations from more junior caseworkers.Team player - able to work effectively acrossHMRC and other government agencies.BehavioursWell assess you against these behaviours during the selection process: Making Effective Decisions Communicating and Influencing Working Together Leadership BenefitsAs well as competitive salaries and a generousannual leave entitlement, we offer a substantial package of benefits including:Excellent training and career progressionCompetitive pensionsLearning and development tailored to your roleA culture encouraging inclusion and diversity Team membersthat are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the newand old office, over a weekly period. You will get more detail on this as part of targeted locations move communications. Find more about HMRC benefits in Your little extras booklet for further information or visit Thinking of joining the Civil Service Thingsyou need to knowSecuritySuccessful candidates must pass a disclosure and barring security check.People working with government assets must complete basic personnel security standard checks.Selection process detailsThis vacancy is using Success Profiles , andwill assess your Behaviours, Strengths, Ability and Experience.We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you. To help prepare you, below is a rundown of what to expect duringthe selection process:ApplicationNumerical TestVerbal TestCivil Service Judgement TestInterview As part the application process you will be asked to provide your employment history under the section headed CV. It is important to note that wedo not expect you to complete the CV in full, as the employment history is the only section of the CV we need you to complete. After submission of your application you will be invited to complete three online tests (Numerical, Verbal and Situational JudgementTests). We recommend you have access to a desktop computer or laptop and somewhere quiet to do this. You must be successful at each stage to progress to the next test. We encourage you to complete the online tests as soon as possible as there will be no technicalhelp or guaranteed assistance with online tests after 10am on 10/02/2022. The online tests for this vacancy are not timed and there are no restrictions on how long you take to complete them, but they must be fully submitted before 11:30am on 10/02/2022. Thisis importan