Customer Service Specialist

Job Description

Customer Service SpecialistSomersetFull-time temporary contract£11 per hour The contact centre acts as the front door for customers who have an enquiry about any one of the vast number of services provided by the Client. This means you will be the first point of contact for members of the public or professionals wanting advice, helpor information over the telephone by email or digital channels. The role is incredibly interesting and rewarding, with enquiries including; Highways, Transport, Client Tax, Benefits, Housing, Waste and Recycling and many more.If you join us, you will be expected to provide high quality customer service to everyone that contacts us. Our focus is on ensuring that each customer gets high quality advice, support or guidance and is spoken to with the care and respect they deserve. Thenature of the work can be sensitive and emotive so we need people who are empathetic, calm, approachable, friendly and professional. The ability to listen and understand customer needs in order to advise on the next steps is essential.We want our people to enjoy the work they do and so youll have plenty of support, lots of learning opportunities and a range of technologies at your fingertips to help with your everyday work and to support the customers you interact with.The role could be based in one of our offices to suit your location in Taunton, Bridgewater, Yeovil and Shepton Mallet but may require travel (paid) to other local offices. Once trained, we support a hybrid working model where a balance of both home and officeworking (typically 2 days a week are welcomed, as long as you have appropriate home working areas suitable for dealing with confidential calls). Equally, if you prefer to be in the office more, that too is welcomed. Training periods are typically between 2to 4 months.Requirements:We are looking for people who are exceptionally kind and helpful, who can show understanding and empathy, and who can confidently engage with people. Experience or knowledge of client services, telephony or customer service-based work experience would be veryvalued but is not essential.You can make a real difference and have a positive impact on peoples lives in this role. Your knowledge, patience and support will guide each customer with their query, finding appropriate solutions and resources that suit them and their circumstances andhelping people to help themselves. The way we do things is underpinned by the four key values of Somerset Client; Customer Focus, Can do attitude, Care and Respect and Collaboration - we will be looking for these 4 things in you.Youll need resilience, flexibility, and an enthusiasm to learn about our services. Youll also need a genuine passion for wanting to help, excellent communication and listening skills to understand the customers needs and confidence to learn and work withnew system technologies.We offer ongoing support, training and guidance to help you be the best you can be. But it will really help if you:Were proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.What will I be offered in returnWe are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:* We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.* Generous annual leave allowance, with the opportunity to purchase additional leave* Staff discounts in gyms.* Employee Assistance for the times you may need some support and a variety of employee wellbeing services.* Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.* A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.* My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and moreIf you have the relevant experience and believe you are suitable for the role please apply directly!