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| Job Location | South West England |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Customer Experience SpecialistGB-England Description Loction: Dunton, EssexPosition SummaryOur Customer Experience Specialist (CXS) will work with customers and prospective buyers to earn and retain their loyalty with our customer, a globally recognised provider of high-quality automotive products and services. This will be accomplished by creatingrelationships based on understanding the customers needs, concerns, lifestyle and preferences by carefully listening to the customer, providing knowledge and resources and resolving issues in a timely basis. In this role the CXS is empowered to make decisionsusing customer satisfaction tools to resolve customer concerns and to ensure customer loyalty. This position is a Single Point of Contact for customers to address General Enquiries, product and technical queries but primarily resolve after-sales issues.Customer interaction will be accomplished through a combination of inbound/outbound phone, email and chat sessions.As a CXS within the Commercial Vehicle & Fleet Service Centre (CVFSC) you will be managing all contacts from our clients UK Fleet and Commercial Vehicle customers.Key Responsibilities;