Advice, Support & Guidance Worker

Job Description

Fixed term contract till October 2021Were looking for a client-focused individual with recent experience of providing specialist level housing, debt or welfare benefits advice, to join us as an Advice, Support and Guidance Worker and help ensure our clients get the support they need.About ShelterA home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.About the TeamOur Dorset Hub has a main office in Bournemouth with an additional office in Weymouth. We have been offering advice, support and guidance to people across Dorset since 2000. Our team is made up of legal specialists, community engagement workers, advice workers and we also have a DIY skills adviser who is able to offer practical support to people to improve their homes. Its a thriving place to work and wed love you to join the team.About the roleAs Advice, Support and Guidance Worker, you will work with the team to deliver housing advice and support to people across Dorset who are homeless or in bad housing. Most of your work will take place in the hub in Bournemouth, but you will also liaise with other members of the team to deliver a service in communities, therefore it will be essential to use all the resources in the team, referring cases to our DIY skills adviser, to colleagues for debt and welfare advice and, where legal representation is needed, you will refer cases to our legal team.We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.About youTo succeed, youll need relevant experience gained working within housing , debt or welfare benefit advice and within a safeguarding framework working with vulnerable people or those with multiple and complex needs. Well also be looking for a proven ability to work effectively with a wide variety of stakeholders, both statutory and non-statutory. Proficiency using a range of IT tools to carry out your work, including case management systems, Microsoft Office applications, internet and email etc. is important too, with the ability to type preferred. Proactive, results-driven and sensitive to the needs of others, you work well within a team and arent afraid to challenge the status quo and introduce new ideas, methods and processes if appropriate.BenefitsWe offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. Were here so no one has to fight bad housing or homelessness on their own.To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.Safeguarding is everyones business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.