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3rd Line IT Support Specialist

Sanderson
Job LocationSouth West England
EducationNot Mentioned
Salary£35,000 - £45,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

3rd Line IT Support SpecialistSomerset (3 days a week onsite)£35,000 - £45,000A growing business in Somerset are seeking a dedicated 3rd Line IT Support Specialist. In this role, you will play a crucial part in providing advanced technical support, resolving complex IT issues, and contributing to the overall management and maintenanceof client IT infrastructure.3rd Line IT Support Specialist key responsibilities:

  • Provide exceptional customer service by resolving technical issues in a friendly and helpful manner.
  • 3rd line ticket management
  • Collaborate with 1st and 2nd line support teams to efficiently resolve IT issues.
  • Update and reference client documentation and user guides to ensure accuracy.
  • Perform system upgrades, installations, and configurations.
  • Assist in the management and maintenance of client IT infrastructure.
  • Carry out on-site work, including troubleshooting, infrastructure installation, hardware refresh, and participation in various IT projects.
3rd Line IT Support Specialist Technical skills required:
  • Experience resolving 2nd & 3rd line support tickets
  • Proficiency in Windows Server administration (Active Directory, DHCP, DNS, etc.) and experience with different server versions (2012/2016/2019/2022).
  • Microsoft 365 and Azure administration experience, including InTune and Endpoint management, as well as PowerShell skills.
  • Networking diagnosis skills
  • Experience in firewall management
  • Troubleshooting experience with Mac and Linux operating systems.
  • Knowledge and experience in backup and disaster recovery solutions.
  • Experience working within ITIL frameworks is a plus.
  • Excellent customer service and problem-solving skills.
  • strong organizational, time management, and documentation skills, with experience in time logging.
If you are passionate about IT, have the technical skills and experience required, and are committed to delivering exceptional customer service, we encourage you to apply for this position. (3rd line support)#INDTECH

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