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Regional Lead, Financial Capability

The Royal British Legion
Job LocationSouth East England
EducationNot Mentioned
Salary34,000 - 36,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

Job Title: Regional Lead, Financial CapabilityRegion: South Region (Home Based)Directorate: OperationsContract: Permanent, full timeSalary: £34,000 to £36,000 per annumThe RoleAt the Royal British Legion, we believe in building on potential. As a Regional Lead (Financial Capability) your ability to maintain a caseload, providing benefits and money advice to beneficiaries on statutory benefit and debt issues, could have a realimpact on peoples lives.At its heart, RBL is a people organisation. People who want to do the very best for others, while at the same time making the most of the opportunities and experiences we offer them.We are the countrys largest Armed Forces charity, with 210,000 members, 50,000 volunteers and a network of partners and charities; helping us give support wherever and whenever its needed.As a Regional Lead (Financial Capability), you will be responsible for developing and managing individual support solutions, drawing on inputs from a wide network of professionals, agencies and volunteersIf successful, the main duties of your role will be:

  • Ensure the benefits and money advice service is delivered in accordance with FCA regulations, nationally agreed standards, and best practice.
  • Co-ordinate the allocation of resources and planning of support activities within the Benefits, Debt and Money Advice service, ensuring person centred support is provided by a combination of community based and remote working as necessary.
  • Oversee caseload allocation and monitor volume of referrals, ensuring that trends are identified and fed back to inform regional and national resource planning and, collecting appropriate casework data, to inform local lobbying/service improvement campaigning.
  • Carry our regular quality assurance and compliance checks, including staff observations, file reviews, checking the accuracy of advice given and reporting back on findings to the Regional Specialist Services Manager and individuals to ensure continuousdevelopment and service improvement.
  • To manage the Regional Benefits, Debt and Money Advice team including recruitment, induction, identifying training needs, ensuring appropriate training is undertaken and that relevant policies, practices and procedures are adhered to
  • Ensure that effective case management is undertaken and that standards are maintained through regular audit of casework
This role is predominantly home-working, this means that you would be engaging with people over the phone, through video conferencing and by utilising other appropriate communication methods. There will also be some Face to Face meetings required throughoutthe region. You will be required to reside within this geographical area and a full driving license and access to a vehicle is essential.The role is subject to relevant employment checks, including Enhanced DBS Clearance.About the Royal British Legion - Careers in Advice and WelfareAcross the country, in every city and on every street, the RBL is there to support our Armed Forces community.Every day, everyone in our Advice and Welfare teams dedicate themselves to bettering the lives of those in this community.Be it a conversation about financial support, physical and mental wellbeing, employment, housing, independent living or social support - working in these teams means the time youd spend with those who need our help, and the advice youd offer, could havea profound effect on their lives.Its this mission, this scale, this challenge and the values we all live by, that makes the RBL such a fulfilling place to thrive.We also want those who need our support to be able to get it when they need it, and from those best placed to give it. Which is why weve invested in multi-channel support services.So, if you want to give your days meaning. To put your passion into a role with real impact. To support people and be supported yourself. In an inclusive team that faces every challenge together. Whatever your interests and ambitions, we think youll finda role here that works for you, with career opportunities right across the UK.Diversity StatementWe believe that the compassion, understanding and service we show each, and every individual customer should be reflected in the way we all support, respect and include every individual who works with us.Its because of this that we have strived hard to create a One Legion culture that we can all feel part of and succeed in. Its why we make sure that you have the opportunities you need to learn and develop. Its why were invested in making RBL a trulyinclusive place to work, where everyone can be themselves. Its why youre welcome, whoever you might be.Its why we welcome applications from people with diverse backgrounds and experiences.How to ApplyPlease click Apply OnlineClosing date for this role is: Sunday 27th March 2022

Keyskills :
CharityFinancial SupportWelfareSpecialist Services

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