Reception & Sales Support Team Leader

Job Description

Do you have experience managing a team Are you hard working and motivated by providing an excellent service to customers Have you been a team leader in call centre environment or adminitsration teamWhat we can offer you:

A basic salary of £19,000 to £22,000 per annum depending on experience

Monday to Friday 9am – 5:30pm (37.5 hours per week)

Some later shifts may be required on occasion

In-house training

Friendly, fun and supportive working culture

Discounted Private Medical Insurance

Contributory Pension scheme

Our reception team are a vital part of our business and we are looking to add to our well established and friendly team. We are looking for someone to manage our Reception team and assist the Customer Service Team Leader & Administration Manager in the day to day running of the successful Administration department.This is a varied role which will always keep you busy! We are looking for someone to:

Supervise, support and coach team members to enable their continued development.

Train new Receptionists to a high standard and support them throughout.

Hold regular team meetings and 121’s to keep the team motivated and monitor their performance.

Quality check administration work and provide feedback where needed

This role will involve the day to day running of our Reception team to ensure they are producing 100% quality, from answering calls to completing administration work. Call coaching is a very important aspect of this role as our Receptionists answer all incoming calls, so ensuring they are answered to a high standard is crucial to the success of the business. You will also work alongside our Customer & Sales Support Team Leader to supervise our Administration team.We are looking for someone who:

Has aminimum of 2years previous experience in a similar role, ideally in a call centre environment

Holding 121s, appraisals and performance meetings

Managing attendance and conducting return to work meetings

Can achieve KPI’s through effective leadership

Can manage, motivate and support a team

Has excellent verbal and written communication skills

Possesses a ‘can do’ attitude

Can prioritise a busy workload

Is reliable, professional and has a strong positive attitude

Has excellent leadership and communication skills

Has excellent people management skills

Has strong coaching and people development skills