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| Job Location | Solihull |
| Education | Not Mentioned |
| Salary | 35,000 - 40,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
IT Infrastructure & Service Desk Team LeaderSolihullUp to £40,000 basic salaryCPS Group UK Ltd are currently recruiting for an IT Infrastructure & Service Desk Team Leader to join the largest independent non-food buying group in the UK and Ireland. As the IT Infrastructure & Service Desk Team Leader you will support and enhance the business systems and services.Responsibilities:Oversee the day to day running of the IT Infrastructure team & Service Desk Team.Deputise for the IT Infrastructure & Service Desk Manager when they are temporarily out of the business.Continually assess the risks to the IT systems to minimise possible security threats.Provides status reporting to management.Work with the IT Infrastructure & Service Desk Manager to support the planning and delivery of all departmental projects.Coordinate and implement the installation, testing and development of the IT infrastructure including hardware and software.Investigate and resolve systems issues.Manage, mentor and train staff within the team, ensuring that they are motivated and equipped to deliver a high-quality service to agreed standards.Assist with the management of service contracts, including vendors, managed service providers and suppliers as well as managing escalations to 3rd parties. Assist with the management, recruitment, supervision and development of the team.Act as a point of escalation for incidents both in and outside of working hoursMaintain Departmental Documentation.Skills & Experience Relevant degree and evidence of continuous professional development in an IT role.Experience of utilising the ITIL framework in the delivery and continual service improvement of IT services.Experience of supervising and mentoring a team of IT Technicians & Engineers.Experience of working at a 3rd line technical level.Experience of proactively monitoring security threats to an organisation.Microsoft AD, DHCP, DNS, DFS, Profiles, Group Policy.Windows Server 2019.Microsoft Office 365 including Teams.VMware 6.7.Veeam Backup & Replication.Microsoft System Centre Configuration ManagerIf you match the requirments for this position and would like to know more, please send an updated CV to or call Aimee on .By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or writtenpermission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies