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IT Support 1st & 2nd line support

Recruit Recruit Ltd
Job LocationSlough
EducationNot Mentioned
Salary£24,000 - £28,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

IT Support - 1st & 2nd line support£24,000 to £28,000 + bonusSlough (Iver Heath), BerkshireMy client is a rapidly expanding start-up that is providing Covid 19 testing and safety protocols to the film and media industry to ensure that production can continue while keeping everybody safe.We require a reliable, flexible and competent IT Support professional to provide 1st and 2nd line support.While based predominantly from home, you will need your own transport as there will be the requirement to travel to a variety of studios (Pinewood, Ealing and Bray), and sometimes to attend other filming locations. This is an essential requirement. Please DO NOT apply if you do not have a full driving licence and your own transport.This is an excellent opportunity for candidates with experience in a Service Desk environment to join an excellent and supportive team, with opportunity for development. The Service Desk Analyst will be responsible for assisting in the smooth running and manning of the Your Doctor Film and Media Service Desk. You will be delivering 1st and 2nd line support to a constantly fast-growing 65 remote user base.The Service Desk function starts from 08.30am through to 5.30pm.Salary: £24K - £28K + 20% annual bonus (OTE £28K - £33.5K).The role will include:

  • Answer and log service desk calls that are received via phone and email in a timely manner
  • Resolve IT and Data Support issues, aiming to resolve as many calls as possible as first point of contact.
  • Working closely with our service providers to resolve second line issues
  • Research resolution to issues, escalating within team as applicable
  • Inform users of progress with issues
  • Maintenance of user accounts on various systems, including Exchange
  • Maintenance of the Firm’s hardware, i.e., laptops, PC’s, monitors, printers etc.
  • Process management such as new joiners, leavers, mobile management, laptops, chrome book asset management, etc.
  • Software problem resolution - Microsoft platform and our own bespoke systems
  • User guides and documentation
  • Building and installing PCs and Laptops
  • Assistance with project work and implementation
    • Ideally you will have:
  • Experience of working in a professional services environment - healthcare an advantage
  • Experience with call logging software and 1st/2nd line support
  • Experience of working with Microsoft and Citrix applications will be beneficial
  • Advanced knowledge of PC hardware set-up and configuration (including printers and wireless devices)
  • Understanding of the basic concepts of IP networking and ethernet cabling
  • Strong knowledge of Microsoft based operating systems with emphasis Windows 10
  • Experience with using and troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation etc.)
  • Experience of providing support via remote control applications
  • An ITIL qualification (ITIL Service Delivery / ITIL Foundation) would be particularly beneficial
  • A knowledge of SQL would be beneficial
  • A solid base of technical knowledge, with a skill level capable of supporting Incidents at the first level or beyond.
  • Positive can do agile attitude and strong work ethic.
  • Capable of working in a team and being a good team player who has the capability to add value
  • Ability to change priorities quickly, and the capacity to handle multiple tasks in a fast-paced, fast growing business environment
  • The ability to work independently but also a strong dependable team player
  • Be prepared to go the extra mile in delivering service on time and to the highest standards
  • Possess excellent verbal and written communication skills
    • This is a great time to be joining a rapidly expanding start-up that is backed by a well-established business.Please apply now to avoid disappointment. Required skills
  • Citrix
  • Line Support
  • Troubleshooting
  • 2nd Line
  • 1st Line

    • Keyskills :
    Citrix Line Suppt Troubleshooting 2nd Line 1st Line

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