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IT Operations Graduate

Job LocationSlough
EducationNot Mentioned
Salary23,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

IT Operations Graduate - Service Desk Team. If you have sound service desk based IT support experience, along with knowledge of programming and can demonstrate a high level of numeracy, the following represents an excellent opportunity to join aSlough based blue chip organisation and advance your IT career and associated skills across a wide cross-section of related disciplines.This known services business, with operations around the world, wishes to appoint an IT Operations Graduateto their existing support team. Working closely with this team, as well as third party suppliers, youll increase and enhance your IT skillset, actingas initial point of contact, helping provide service desk and associated services to the wider business units, Youll also gain valuable exposure to IT infrastructure and change, assisting with various application, service and testing based projects.Reporting to the IT Services Manager, your role as IT Operations Graduatewill include, but not be limited to;

  • Providing 1st line support
  • Helping to ensure the smooth running of end-user IT operations and services
  • Assisting with the diagnosis of hardware and software based malfunctions
  • Incident tracking and escalation
  • Building and setting up hardware
  • Monitoring and servicing network printers
  • Assisting with the execution of hardware changes or application test plans
  • Supporting IT audits
  • Taking part in disaster recovery testing and planning
  • Documenting root cause analysis
Already with solid and demonstrable 1st line IT service desk support experience, youll be a confident and articulate communicator, both verbally and written, able to work independently when required, while providing overall support to the wider IT serviceteam. A strong level of all-round numeracy is also a must, as is demonstrable experience in some form of programming.As IT Operations Graduate, youll be self-motivated, flexible, pragmatic and comfortable working in such a position on-site or remotely as required.On offer in return is a salary of £24,000 per annum and a wide range of benefits that include, but are not limited to:
  • Generous contributory pension scheme
  • Heavily reduced vehicle leasing or additional salary payment in lieu
  • Bupa Healthcare or additional salary payment in lieu
  • 25 days annual holiday entitlement, plus statutory bank holidays
  • Employee Assistance Programme
If you fit the above described profile and would like to know more or apply for this IT Operations Graduate role, please forward your CV by applying today.

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