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Complaints Handler

THC Recruitment
Job LocationSlough
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Excellent salary plus car and benefitsMy client is a specialist provider of vehicle finance, rental, and insurance products. They are looking for a Complaints/ Customer care handler to join their team.Your Role - Complaints HandlerTo contribute to the delivery of a First Class by responding to and processing all customer/dealer inquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions. Through day-to-day actionsensure compliance of all regulatory requirements and industry standards. To enhance the companies brand through continued commitment to the organisations vision and values.Your Responsibilities - Complaints Handler

  • Respond to and resolve all complaints received in an appropriate manner, either written or verbal, on contracts.
  • Update the Contract Management System and Complaints Database accordingly and in a timely manner
  • Liaise with Manufacturer Customer Care teams as appropriate
  • Ensure Team Leader is aware of potential issues associated with work queues and workload backlog
  • Provide a regular complaint summary that advises the SMT of the current status of complaints, detailing costs/losses to the business
  • Meet individual performance targets
  • Adhere to formal regulatory processes and policies
  • Such other duties as management may from time to time reasonably require.
  • Own all customer issues through to resolution
  • Work effectively with colleagues in support functions around the business to maximise customer satisfaction
  • Monitor own performance to ensure adherence to targets, deadlines, and procedures
  • Continually develop own knowledge and skills to ensure achievement of personal, team, and departmental objectives
Your skills - Complaints Handler
  • Previous complaints experience within a regulatory environment
  • Treat customers/dealers with respect
  • Builds long-term relationships with customers/dealers
  • Confident in decision-making/prioritisation
  • Takes ownership of work queues
  • Ability to operate, upon training, e.g. Contract Management System and workflow management
  • Good communication skills - verbal and written
  • Good negotiation/objection-handling skills
Contact Vicky for more information

Keyskills :
Communication SkillsComplaintComplaintsCustomer ComplaintsCustomer Service

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