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| Job Location | Slough |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
A new Collections Team Leader role requires previous collections, credit control experience, managing a small team and ideally coming from an automotive background.Key Responsibilities Ensure acceptable levels of delinquencies and minimises debt write-off by directing Collections Team Members granting payment extensions or plans. Work effectively as part of the supervisory team. Meet Collections telephone statistic goals. Participate in testing and implementation of any predicative risk models (e.g. propensity to pay models). Ensure Collections Team Members are proactively managing their work queues, ensuring time bound items are actioned in accordance with agreed service standards. Act as escalation point for Collections and Repossessions issues that cannot be actioned by the Team Members. Resolve customer complaints which cannot be handled through normal Team Member means. Provide relevant information to the Collections Manager enabling the Collections Manager to work with the Management Information System Coordinator to develop department specific management information reports (content, format, frequency, distribution, time frames). Ensure the Collections and Repossession Teams adhere to formal regulatory processes and policies. Support the business as a whole to deliver growth and other targets whilst adhering at all times to the overall compliance policy framework communicated within the business. Conduct periodic reviews of Team Member and department service level adherence/intentions and performance, as part of the performance management system. Provide relevant information to the Collections Manager to enable (Collections Manager) development of resource plans, forecasts and budgets.Skills/experience Previous collections and/or recoveries experience in a call centre environment essential Able to communicate clearly and accurately in the written and spoken medium from staff to director level Required skills
Keyskills :
Collections credit control team leader