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Collections Team Leader

JBCCONNECT LIMITED
Job LocationSlough
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Collections Team LeaderSloughCompetative Salary (Negotiable depending on experience)ParkingThe Collections Team Leader is responsible for managing team individuals and their workloads, ensuring that all procedures are fully adhered to.Bringing arrears accounts up to date allows the company to achieve monetary goals, and assists customers to ensure a solid credit history.

  • Ensure acceptable levels of delinquencies and minimizes debt write-off by directing Companies Collections Team Members granting payment extensions or plans.
  • Meet Collections telephone statistic goals.
  • Ensure Collections Team Members are pro-actively managing their work queues, ensuring time bound items are actioned in accordance with agreed service standards.
  • Act as escalation point for Collections and Repossessions issues that cannot be actioned by the Team Members. Resolve customer complaints which cannot be handled through normal Team Member means.
  • Provide relevant information to the Collections Manager enabling the Collections Manager to work with the Management Information System Coordinator to develop department specific management information reports (content, format, frequency, distribution, timeframes).
  • Ensure the Collections and Repossession Teams adhere to formal Company AS and regulatory processes and policies.
  • Provide relevant information to the Collections Manager to enable (Collections Manager) development of resource plans, forecasts and budgets.
  • Conduct regular briefings to ensure pertinent information is delivered to the team in a timely and appropriate manner.
  • Identify Team Member training needs, providing coaching whenever necessary to develop Team Members in the skills/techniques of debt collection and call handling, in order to deliver optimum business results.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes and work cooperatively.
    • KNOWLEDGE, EXPERIENCE, QUALIFICATIONS
  • Degree or equivalent
  • Previous collections and/or recoveries experience in a call centre environment essential
  • Analytical and objective thinker
  • Capable of developing coherent and actionable plans in order to implement key Collections goals and objectives
  • Thoroughly understands the Collections and Repossessions practices and procedures
  • Confident in making commercial decisions
  • Able to communicate clearly and accurately in the written and spoken medium from staff to director level
  • Excellent negotiation/objection handling, problem solving and organizational skills
    • Required skills
  • Collections
  • Credit
  • Problem Solving
  • Reports
  • Team Leader

    • Keyskills :
    Collections Credit Problem Solving Repts Team Leader

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