Customer Service Representative

Job Description

We are looking to recruit a Customer Service Representative to join our team based in Skelmserdale. This is an outward facing role that requires significant customer contact. Strong customer service capability must be combined with good organisational skills and a keen eye for detail. You will join us on a full time, permanent basis in return for a competitive salary of £18,000 per annum plus healthcare scheme + many more benefits.What’s in it for youWe can offer our Customer Service Representative excellent career opportunities, for those with the right drive, motivation and talent for business management. As a global company with offices around the work, you may find opportunities to further your career in directions you might not expect.What we do & Why do it:The Fairbanks Data Analyst service assists fuel retailers, across the globe, in managing their forecourts and fuel. The key purpose of the Data Analyst role is to provide an expert data analysis and fuel management service to our customers. Whilst their fuel is in the hands of the experts, Fairbanks, this allows them to focus on other areas of their fuel retail business.Responsibilities as our Customer Service Representative:Reporting to the Site Services Manager, this role requires you to be a courteous and professional first point of contact for commercial customers.- Respond to calls in a professional and courteous manner- Log all FM related calls on internal FM systems ensuring that accurate and correct information is obtained- Liaise with service contractors, both third party and WFM in-house, to ensure call status is updated- Maintain and update progress status on open calls on the system to ensure customer SLA’s are maintained- Ensure calls are answered efficiently and within our contractual SLA agreements- Ensure excellent customer service skills and relations with engineers and contractors at all times- Document preparation- Scanning and uploading information on the system accurately- Postage (including preparation)- General office dutiesWhat we’re looking for in our Customer Service Representative:Essential:- Customer service experience ideally in a customer facing call centre environment- Call handling experience- Demonstrable communication skills both verbal and written- Good computer operating capabilitySkills:- Demonstrable organisational skills- Computer and Microsoft office skills- Attention to detail- High standard of verbal and written communication skills- Polite and efficient yet persuasive manner- Ability to communicate confidently and professionally at all levels- Strong desire to learn in a busy team environment- Excellent time keepingEssential Functions:- The Call desk operates 8am to 6pm. You will be required to cover these hours on a rota basis.- Weekend working is a requirement of this post. Expect to work a minimum of 1 Saturday every 3 weeks and 1 Sunday every 6 weeks. Additional time worked is compensated as Overtime or TOIL.- The Call Desk operates 363 days a year so there is a requirement to work Bank Holidays on a rota basis.- Flexibility in approach- Ability to effectively/clearly communicateThe ability to perform the essential functions is a requirement of the job. Reasonable accommodations may be used to meet these requirements.InterestedIf you feel you are the right candidate for the role as our Customer Service Representative, then please click ‘apply’ today – we’d love to hear from you!We are Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 100 years. DFS, the industrys 1st end-to-end fueling solution, provides advanced fuel-dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking and customer-inspired innovation to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Fluids segment of Dover Corporation (NYSE: DOV).