Account Manager

Job Description

About The RoleAccount Manager SkelmersdaleGood salary, great team and additional benefitsMonday to Friday, full time hoursAccount Managers – the ideal role awaits you! Apply now…Do you have a passion for customer excellence and account management Are you determined and competitive when negotiating and great at balancing customer needs while achieving business KPIs Do you possess excellent communication skills with a confident, approachableand professional manner Are you ready to take the next step in your career If so, we have fabulous news for you!We’re looking for the right person to join us at Direct365 in a newly created Account Manager role, with a focus on account management, retention, and customer service. The successful candidate will be an experienced, motivated sales professional who willmanage and grow existing key accounts through contract renewals, upgrades, and cross selling additional products and services. You will be responsible for strategic planning and account management across designated customer sectors and take full ownershipwithin your jurisdiction. Your aim will be to successfully retain and grow existing accounts, driving sales strategies and hitting and exceeding monthly KPI’s.Your role asAccount Manager at Direct365

• Manage our portfolio of Key Accounts within Direct365 develop strong relationships with key stakeholders within client’s organisation to gain understanding of their unique needs and challenges.
• Build and maintain excellent knowledge of our full suite of products and services in order to understand customers’ needs.
• Develop bespoke account plans and strategies to ensure we give confidence in our services and solutions and optimise growth.
• Proactively look for opportunities to up sell/cross sell products and services to enhance the customer experience and increase revenue.
• Retention of Key Accounts – end to end ownership of the client relationship, identifying accounts at risk of cancellation, contract negotiations and renewals.

• Be innovative and forth coming with ideas in order to improve service to customers reducing the risk of customer cancellations.
• Deliver excellent customer care and administration whilst liaising with other departments to resolve customer queries to assist with retention of all customers.
• To ensure that customer complaints/cancellations are resolved promptly to the customers’ satisfaction and handled at the first point of customer interface.
• Collaborate with cross-functional teams to develop the concept of One Team = One Organisation, taking ownership of challenges and foster an environment of continuous improvement.

The ideal candidate for ourAccount Manager at Direct365

• Minimum 2 years’ experience within a sales through service role.
• A successful track record in achieving objectives and KPI’s.
• A determined, outgoing and competitive attitude with a passion for customer care and track record in negotiating and balancing customer needs/expectations with business KPI’s.
• Excellent time management skills.
• Team player, with the ability to always portray a positive attitude.
• Excellent telephone communication skills with a confident, approachable and professional manner.
• Ability to manage difficult situations and the stress associated with them.
• Excellent soft skills – including listening, motivating and communicating.
• Well presented with a positive, proactive approach.
• IT Literate – MS Office, Excel, Outlook, PowerPoint packages and the ability to adapt to new CRM systems.

In return for your commitment and expertise you will benefit from:

• A salary of £23,100 in a secure, permanent full-time position.
• No weekend or evening working – great hours Monday to Friday (37.5 hours a week).
• Amazing employee discounts with major supermarkets and retailers with ‘phs Perks’.
• Training to expand your skills. We offer accredited ILM training through external and in-house training.
• Apprenticeship opportunities on completion of the probationary period.
• 23 days holiday plus bank holidays (31 days in total) plus a Buy / Sell holiday scheme.
• Free Parking onsite so no parking costs.
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

If this sounds like the career you’ve been looking for, we want to hear from you. Apply Now.About usAt Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone the freedom to do whatthey do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.Direct365 is part of the phs Group, the UKs leading Hygiene Services provider. phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland with over 120,000 customers across 300,000 locationsincorporating numerous businesses during its 61 years of business.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.