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Customer service advisor

Page Personnel Secretarial & Business Support
Job LocationSkelmersdale
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A Customer Service Advisor position is available for a diligent and enthusiastic individual who has a knack for problem-solving and enjoys providing excellent customer service in the industrial/manufacturing industry.Client DetailsThis company is a large-scale industrial and manufacturing firm. With a notable reputation for producing high-quality products and maintaining excellent customer relationships, they pride themselves on their robust and efficient customer service department.Description

  • Providing top-notch customer service via phone, email, and social media platforms.
  • Addressing customer inquiries and issues promptly and professionally.
  • Collaborating with the team to achieve departmental goals and customer satisfaction.
  • Contributing to the development of customer service policies and procedures.
  • Maintaining a high level of product and industry knowledge.
  • Escalating complex issues to the relevant teams or managers.
  • Documenting customer interactions and feedback for continuous improvement.
  • Participating in training and development activities to enhance skills and industry knowledge.
ProfileA successful Customer Service Advisor should have:
  • Exceptional communication and interpersonal skills.
  • A customer-centric approach and a problem-solving mindset.
  • The ability to work effectively in a team environment.
  • Proficiency in using customer service software and social media platforms.
  • An understanding of the industrial/manufacturing industry.
Job Offer
  • A competitive salary range of £23,000 to £25,000 per year.
  • Comprehensive training and development opportunities.
  • A rewarding role in a supportive and professional working environment.
  • A generous holiday leave policy.
  • The opportunity to make a difference in a large-scale industrial/manufacturing company.
If you are passionate about customer service and ready to take the next step in your career, dont hesitate to apply for this Customer Service Advisor position.

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