Contact Centre Sales Manager

Job Description

About The RoleTelesales Contact Centre Managers – this is the role you’ve been looking for…Contact Centre Sales ManagerSkelmersdale (office based)Competitive salary with OTE £68,600, car or car allowance, bonus and moreFull Time, permanent positionExperienced in managing a Contact Centre based Telesales team Business Development, Sales and Retention Management experience Are you a strategic thinker, focused on efficiency, growth, and customer satisfaction Are you looking for a key role in helpingshape an exciting, rapidly growing businessIf you answered “Yes” to the above, this is the role for you. We’re looking for a strategic manager to join us at Direct365, which we hope is you! You’ll need experience of managing Telesales teams, solution selling methods, a clear vision of best practiceand the ability to deliver these standards.You will be a truly valued member of the Senior Management Team. With a passion for developing businesses and a successful track record, you’ll help us develop and transform the business and services we offer. You’ll need to be a great communicator who enjoysachieving results and celebrating success with their team. You’ll be providing direction, motivation and positive leadership, with the responsibility and opportunity to make a real difference.Your role as Contact Centre Sales Manager at Direct365 will involve:

• Evolving Direct365’s customer offering to enable rapid growth in customer numbers, value, and customer satisfaction.
• Daily management of the Inbound Telesales, Business Development and Retention Teams.
• Defining and enhancing the sales, business development and retention strategies, implementing the plan to maximise sustainable growth.
• Working with the Business Analysts using customer insight (customer numbers, satisfaction, value) to deliver growth.
• Identifying and scoping out opportunities for new ranges and service lines to complement current ranges, with clear accurate launch plans.
• Evaluation of market trends to stay ahead of the competition.
• Assessing working practices in sales and retention, working with the Customer Experience Manager to attain continuous improvement in the customer experience.
• Identifying any technological improvements needed with the departments.
• Working with the Senior Management Team to evolve the customer journey, defining key performance measures, areas for improvement and developing solutions.

The ideal candidate will have:

• At least 3 years’ experience in a Telesales Team Management role, with hands-on Business Development or Retentions knowledge, and demonstrable experience of success.
• A deep understanding of solution selling methods and techniques.
• Strong organisational communication and negotiation skills at all levels.
• An ability to formulate clear strategy, implement and deliver plans for enhanced growth and customer experience, with a proactive, determined, and involved approach
• The ability to listen and articulate issues confidently yet sensitively, influencing effectively throughout the organisation.
• As part of the Senior Management Team, you’ll be instrumental in the strategic direction of the team and key functions within the business. The role is office based to support Team Leaders and the wider team.

In return for your commitment and expertise in this role with Direct365, you will get:

• A competitive salary with OTE of £68,600
• Excellent commission, a car or car allowance and bonus benefits
• Great working hours, Monday to Friday between 8.30am – 5pm (37.5 hours a week)
• 23 days holiday, plus bank holidays (31 days in total)
• Excellent training opportunities within the business to expand your skills
• Free Parking onsite so no parking costs
• Employee discounts with major supermarkets and retailers with ‘phs Perks’
• Accredited ILM training through external and in-house training
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, life assurance and more…

Interested We would love to hear from you! Click Apply now.About Direct365:At Direct365, our vision is to be the UK’s number one provider of essential workplace products and services for small businesses. We value helpfulness, reliability and innovation within our employee base, and believe in giving everyone thefreedom to do what they do best. Our aim is to combine our buying power with friendly expert advice for everyone’s peace of mind that the job’s well done.Direct365 is part of the phs Group.phs Group was founded in 1963 and we are the leading provider for Hygiene Services in the UK, Spain and Ireland. We have over 120,000 customers across 300,000 locations incorporating numerous businesses during its 60 yearsof business.At phs, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination.