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Technical Support Team Leader

The BBI Group
Job LocationSittingbourne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

The CompanyBBI Solutions has served the global diagnostics industry for over 50 years, as a leading developer and manufacturer of raw materials and finished test platforms for the in-vitro diagnostics market. Product ranges include antigens, antibodies, enzymes, serums and plasma’s as well as renowned labels for lateral flow and ELISA assays.Our mission is to deliver exceptional products and technologies that people rely on to enjoy a better quality of life. Through innovation, partnership, effective delivery and the collaboration of our people, we constantly strive to help set industry standards, engender trust and build our reputation for excellence.We currently have an exciting opportunity for a Technical Support Team Leader to join us on a permanent basis at our Sittingbourne site.BenefitsThe salary offered for this role is competitive and makes up part of BBI’s attractive benefits package, which includes:

  • 5% Contributory Pension Scheme
  • Life Assurance (4x Annual Salary)
  • Private Health Care Scheme (Including Access to Digital GP, Physiotherapy, Stress Helpline)
  • Global Employee Wellbeing Programme
  • Generous Annual Leave Package
  • Cycle to Work Scheme
  • Refer A Friend Scheme
    • The RoleAs a Technical Support Team Leader, you will be responsible for providing technical support for antigen production areas by establishing, maintaining, tracking and reporting of the Rapid Response Process and management of the Technical Support Team.Key responsibilities will include but not be limited to;
  • Responsible for establishing, maintaining, tracking and reporting of the Rapid Response System
  • Responsible for providing technical support to the Production team for troubleshooting & problem solving of technical process issues.
  • Responsible for the transfer of product from NPD (globally inclusive) into production
  • Responsible for completion of appropriately assigned Continuous Improvement initiatives, including updating of controlling systems (CIPs) and communication to stakeholder, and clearly track the benefits.
  • Responsible custom transfer and operational alignment (inclusive of customer specification reviews and cost model association.)
  • Accountable for appropriate management of the Technical Support Team including performance management, goal setting and tracking, team objectives and training.
  • Performs duties in accordance with the leader standard work to ensure performance of the BBI operating system.
  • Responsible for the communication and implementation of the Working Ways’ and any Service Level Agreements for all Technical Support activities to stakeholders, value stream leaders and appropriate Leadership Teams including generation of reports, metrics and KPI’s.
  • Responsible for the establishment of all Technical Support goals, KPI’s, metrics, and objectives in alignment with BBI goals.
    • RequirementsThis role would be best suited to a person educated to degree level or equivalent with Lean Six Sigma qualification. To be successful in your application you will need to demonstrate your experience of applying Lean and/or Six Sigma techniques. Experience within a similar industry, including healthcare, pharmaceutical or biotechnology would be advantageous.If you are an internal employee applying for this vacancy you and your manager are required to complete an internal transfer form. This needs to be completed in full and attached to your application along with your CV and cover letter.

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