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Customer Support Coordinator

Carlton Recruitment
Job LocationSittingbourne
EducationNot Mentioned
Salary25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Support Coordinator£25,000Sittingbourne Hours - 8am - 4.30pm Monday to Friday Permanent Benefits:Holiday is 20 days plus bank holiday, Employee Assistance Programme, Free Tea and Coffee and fresh fruit, free on-site parkingJob summaryThe sales office is responsible for the processing of customer enquiries, both written and verbal, the preparation of quotations, sales orders and invoices, sales support, and technical sales support. The purpose of the Customer Support Coordinator roleis to take responsibility for the handling of general customer queries and complaints, responding in a timely, accurate and professional manner via telephone and email, implementing corrective actions where required and maintaining a log of sales related non-conformancesand invoice queries. The job role holder will liaise with both internal and external clients to ensure all relevant tasks are completed accurately and to required deadlines. They will be required to a develop a good understanding of the companys productsso that they can better assist clients with their queries. Full training will be provided.Key tasks

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Communicate technical information and advice to customers once necessary product knowledge acquired.
  • Complete data entry administration to required standards of accuracy where required.
  • Ensure all output is compliant to ISO9001 quality guidelines
  • Meet monthly KPIs
  • Using internal IT system (Winman), manage the sales cycle (process and allocation of order through to dispatch)
  • Providing data to the Directors as required
  • Highlight sales opportunities to other internal stakeholders when appropriate
  • Generally, assist all sales office colleagues in sales office administration and other department duties
Knowledge and Experience
  • Able to demonstrate a proven track record of delivering customer service experience (ideally from a similar technical or engineering environment)
  • A good level of English (written and verbal) and Maths
  • Must have excellent communication skills, with a mature customer focus and professional approach
  • Good telephone manner and able to take ownership of varied customer enquiries to a senior level.
  • Must be very computer literate, ideally with experience of using ERP based databases, proficient in Word, Excel and Outlook

Keyskills :
Customer ServiceMicrosoft OfficeOrder ProcessingERP Software

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