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Customer Service Advisor

Countrywide HQ
Job LocationSittingbourne
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Job DescriptionWe are looking for an ENERGETIC and ENTHUSIASTIC customer service individual who either has experience within property, or looking to embark within that industry.You will be Working for the UK’s largest property services group, and our Property Managers play a pivotal role in ensuring that our customer and clients receive the customer service they deserve throughout their time with us; so we`re on the lookout for thosewith great communication and relationship skills and a passion for property!The role of a Portfolio Manager:You will be fully managing your own portfolio of properties across any of our 60 brands, acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include:

  • Managing repairs and maintenance
  • Dealing with tenant arrears
  • Negotiating end of tenancy deposits
  • Complying with gas audits
  • Having a competent lettings legislation to help and support where necessary
Skills & Attributes of a Portfolio Manager:We’re the UK Market Leader with a national reach; so it’s only natural that the needs of our customers will vary massively. If influence and negotiation are skills that come naturally to you, you’ll thrive when you’re communicating with our customers, partnersand suppliers. You’ll need to be able to build rapport with customers with ease; so confidence conversationally and in writing is vital. Similarly, you will have confidence in your decision making capabilities - we want you to have ownership of decisions thatwill improve our customers` journey.Our tenants, landlords and branch colleagues rely on our property managers as subject matter experts and to act efficiently and calmly when dealing with their properties.You will be a team player and be able to work collaboratively with colleagues and partners to achieve individual, team and business targets.Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief,marital status, or pregnancy and maternity.CC00213

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