Customer Service Coordinator

Job Description

Customer Service Advisor Coordinator Salary: £22,000 - £28,000p.a. dependant on experience

• Location: Sidlow, Reigate
• Hours: 8am – 6pm Monday to Friday (and every other Saturday morning once training completed)
• Individuals MUST be a car driver / owner

Our client are looking for a confident and professional Customer Service Coordinator, to join their friendly team in Reigate. In this role, you will work alongside a supportive team and be responsible for providing a pro-active service to customers requesting to schedule their vehicles in for service, maintenance or repair work. The Role:

• Listening and documenting customers car problems and passing the information to the technicians
• Consulting with the technicians about repairs and possible alternatives to expensive work
• Answering questions about service outcomes
• Liaising with customers and technicians to schedule car check-ups and service appointments
• Estimating car repair costs and the time it will take for repairs to be completed

Your Experience:

• The successful individual will have strong communication skills and deliver the highest level of customer service at all times.
• Current or recent experience within the Automotive industry would be highly advantageous, however, not essential.
• Strong organisational skills