1st/2nd Line Helpdesk Engineer

Job Description

1st/2nd Line Helpdesk EngineerWe are recruiting for an experienced 1st/2nd Eelpdesk Engineer to join our clients growing team to support their continued growth based out of both our Yorkshire and London offices.You will join a vibrant, busy and dynamic environment working with some of the most up-to-date and advanced technologies in the space.You will need to excel under pressure, be able to manage a busy workload through prioritisation and exceptional communication and, most importantly, thrive in a fast-paced and dynamic environment where you will be providing support to a wide range of customers utilising a vast array of technologies, products and IT servicesWorking as part of their IT Helpdesk, you will be supporting customers by telephone, email and remote support technologies to log, diagnose and resolve a wide-range of technical support issues as well as performing routine maintenance, service requests and other IT management functions.This is a primarily remote support role, but you may occasionally be required to assist with site-visits or to deal with customers face to face at their offices.Full training will be provided and you will be supported through their extensive "Certified Systems Engineer" programme, however for this role some relevant experience is required as you will be expected to hit the ground running from day 1 dealing with customers and routine technical support requests.You will be working with, and experience would be beneficial of, the following• Autotask service desk tool for logging, managing and documenting support requests and customer interactions• Cloud technologies - in particular Microsoft Office 365 - Exchange and Sharepoint Online etc• Windows Server network environments - Active Directory, DHCP, DNS and Group Policy• Windows Desktops - XP upwards• Business networks - switches, routers, firewalls• Remote Desktop servers / servicesApplicants must be• Clear communicators - good at dealing with customers over the telephone and with good written communication skills• Have some relevant experience within an MSP - ideally providing IT Support in an outsourced role• Have some relevant qualifications such as Microsoft or CompTIA certificationsOpen minded and flexible - prepared to learn the "Company" way of working Required skills

Active Directory

Windows

1st Line

Help Desk Support

Remote Desktop

Keyskills :
Active Directy Windows 1st Line Help Desk Suppt Remote Desktop