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IT support Engineer

Lea Consultancy Limited
Job LocationShirley, Solihull
EducationNot Mentioned
Salary30,000 - 38,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

IT support Engineer (Internal)Currently working with a manufacturing company who have two sites in the UK we are looking for a "stand alone" Engineer who can look after the two sites IT and Telecoms requirements.Tasks andresponsibilities:

  • First-level support for all internal IT queries; contact person for all UK employees (including in-house, remote and home office users).
  • Administer and configure hardware and software; you will be responsible for the installation of IT workstations as well as software distribution and the administration and configuration of Mac OS and Windows clients and mobile devices.
  • Remote setup of home offices (DSL, telephone system)
  • Preparation and implementation of IT relocations, maintaining asset management records accordingly
  • Troubleshooting of hardware and software issues
  • Management and support of iPhone, iPad, iPod and UMTS (contract management)
  • Support employees with Microsoft components and other office applications
  • Responsible for ordering and stock management of IT equipment
  • IT warehouse management (scanner and printers)
  • Responsible for telephone and network socket patch management
  • Participation in various IT projects (in collaboration with IT EMEA)
The job holder agrees to take on other reasonable tasks that correspond to his/her abilities within the framework of the above-mentioned position in accordance with the instructions of the management.Education and professional experience:
  • Successfully completed relevant vocational training in the IT sector
  • 3 years of professional experience in the IT support or consulting area
General requirements:
  • Excellent written and verbal English with ability to effectively communicate with technical and non-technical stakeholders
  • Self-starter with a problem-solving mind to identify and solve technical issues.
  • Ability to work independently and within a team environment.
  • Conscientious with strong attention to detail
  • Professional demeanor with a focus on providing excellent customer service.
  • Ability to compliantly follow procedures, standards and learn new tasks
  • Good time-management and organisation skills with ability to meet competing deadlines and demands.
Specific requirements:
  • Broad experience of working within a varied IT support area/function
  • Extensive knowledge about the PC as well as very good knowledge of the operating system Microsoft Windows
  • Very good knowledge of Microsoft Office applications
  • Comfortable dealing with telecommunications technology
  • Basic knowledge of ADS and Group Policy
  • Experience with network protocols in LAN and WAN, as well as with anti-virus software
  • Good knowledge in dealing with software distribution tools (e.g. SCCM)
  • Participation in the continuous improvement of existing and new helpdesk processes
  • Collection and administration of documentation
  • ITIL basic knowledge is an advantage
  • Flexibility and willingness to occasionally work outside regular office hours to support business IT needs.
If you are interested in hearing more and have the relevant skillset please do apply!

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