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Job Location | Shirley, Solihull |
Education | Not Mentioned |
Salary | 24,000 - 26,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Job Title: Customer Support Officer - SavingsSalary: £24,000 - £26,000Location: Shirley - B90Hours: 8.30am to 5.00pm - hybrid optionsDo you want to become a subject matter expert in digital savings products and provide best in class customer service If so, then this is the role for you.Description:Due to expansion our client, a well-respected and long-established financial services company based in Shirley is currently recruiting to expand their innovative and energetic team.Youll be the customers first point of call and provide help and support to them through either calls, the in-app chat, or secured message service.Youll spot patterns and identify potentially vulnerable customers and financial crime. Youll also be asked to refer customers to specialised areas where needed or raise ideas to fix problems quickly.As a key member of a modern and intuitive Operational area, you will review data to continually update Policies & Procedures to provide an efficient and convenient self-service product for customers.You will receive full training and support to help you provide a best-in-class customer service experience to all customers, throughout their whole journey.Key Duties:
Keyskills :
Application SupportCustomer SupportFinancial ServicesDigital Savings