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1st Line NOC Engineer

The Convergence Group
Job LocationShirley, Solihull
EducationNot Mentioned
Salary£22,000 - £26,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

WHY THIS IS A SWITCHED ON OPPORTUNITY What makes this role really stand outThe business: young, dynamic and shattering expectations. The challenge: to fix faults in WAN, Ethernet, CCTS, DSL and LAN technologies. It’s a varied role that comes with amazing progression and training opportunities. We’ll help you learn, get qualifications and move up to 2nd Line in 24 months (on average). And let’s not forget the extra £3k pa shift allowance for a 4-on / 4-off, 12-hour shift pattern. A DAY IN THE LIFE What a normal day at work looks like for youDay to day, you’ll:

  • Deliver a worldclass customer service experience.
  • Provide end to end incident management throughout the incident lifecycle.
  • Manage suppliers.
  • Create and submit knowledge articles to increase 1st time fix rates.
  • Maintain and update NOC processes and procedures.
  • Ensure faults are escalated and resolved within the customer contracted Service Level.
  • Proactively monitor customer networks via our internal monitoring system, investigating, troubleshooting and resolving issues.
  • Provide incident management and technical resolution of 1st line networkrelated faults and prompt escalation to 2nd line when required.
  • Maintain and update the fault management systems throughout the incident lifecycle.
  • Engage and proactively feedback on system and process improvement.
  • Complete lowlevel change requests.
  • Provide the customer with a key contact during the incident lifecycle.
    • YOUR EXPERIENCE What you bring to the jobYour background will demonstrate:
  • At least a year’s experience of working in a busy, customerfocused Telecoms, Data Centre or IT environment.
  • Experience of working in a high pressure environment.
  • The drive and eagerness to work within a 24/7 rota.
    • Ideally you’ll also have:
  • Service Desk or NOC experience.
    • YOUR QUALIICATIONS About your education and qualificationsYou’ll really need to know your stuff, which means you’ll need:
  • CCENT certification
  • To be studying towards an IT qualification (ideally Cisco Technology, e.g. CCNA) if you haven’t got one already.
    • We’d also be interested in anyCisco/Huawei/HP Aruba certifications or knowledge you might have. YOUR REGULATORY KNOWLEDGE Anything specific you need to know
  • BPSS,SC and NPPV Level 3 clearance arerequired for this role
  • Telecommunications / Network regulatory knowledge would certainly be helpful.
    • ABOUT THE ROLE T&Cs:
  • Whilst being inducted, hours will be 9-5.30pm Monday - Friday
  • Once trained, youll be moved to 24x7 Shift work - 4 on - 4 off / 12 hour shifts 7am-7pm or 7pm-7am
  • Permanent
  • Place of Work: Solihull Office based
    • Benefits:
  • Competitive Salary
  • Substantial Bi-Annual Bonus Scheme
  • Shift Allowance once move to shift patterns
  • Overtime rate
  • Private Medical Insurance(includes medical, mental health, optical & dental)
  • Income Protection
  • Life Assurance
  • Holidays with option to buy or sell
  • Pension scheme
  • Reward & recognition incentives
  • Progression opportunities

    • APPLY NOW

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