Shift Manager

Job Description

Shift ManagerCompetitive SalarySherburn LS25 6LPFull TimeClipper Logistics is one of the leading retail fulfilment businesses in the UK. With ability and agility at our core, our cutting edge operations allows us to provide world class customer service to brands such as John Lewis, River Island, Superdry and PrettyLittleThing.com.We care about our employees and recognise that without capable individuals working together as a unit, we would not be where we are today. We therefore offer a host of developmental and progression opportunities to ensure we nurture our people, allowingthem to grow with us.We have an exciting vacancy for a Shift Manager working at our Sherburn site, supporting an exciting new customer and- reporting to the Operations Manager. The role will include achieving set targets by the customer and the company by effectively managingthe operational team to maximize productivity and profit while minimizing cost and maintaining the correct team culture and high customer service levels. Consider proposals and implementation of improvement methods regarding staff, site and the operation.Key Accountabilities of the role:

• Maintain all warehouse related operational processes and procedures to ensure the effective delivery of set targets and KPIs by monitoring the operational team performance through their middle management. Take proactive steps and preventative action toreduce risks of service failures or re-occurring issues.
• Accountability for the individual/team performance and productivity through measures such as barometers ensuring that high levels of productivity are maintained and where necessary redeploying colleagues quickly and efficiently.
• Identify, implement and manage the improvements regarding staff, operational changes to warehousing and associated activities which will improve efficiency or levels of performance
• Implement and maintain high standards of all Health & Safety procedures and policies of the Company
• Implement and maintain effective communication process within shifts/contracts/site.
• To understand the customers ethos and operational priorities. Ensure Customer deadlines are met with the targets contained within the contracts service level agreement (SLA) and key performance indicators (KPI)
• Liaising with the customer, reporting back as required on any operational issues and solutions.
• Regularly coach, mentor and support the operative team and implement structured development programmes.
• Ensure general wellbeing of employees is maximised and site comply with all current legislations, Company policies and procedures.
• Lead and develop team ensuring the correct culture is embedded.
• Ensure employees are recruited, cross-trained and developed to meet their potential in accordance with Company policies and procedures and the resource planning process.
• To be able to address performance and absence management issues, by having a full understanding of the Companys disciplinary and grievance procedure.

Closing date 21st July

Keyskills :
Middle ManagementOperational Issues