Out of hours Customer Service Advisor

Job Location	Sheffield Lane Top
Education	Not Mentioned
Salary	£12 - £18 per hour, inc benefits
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Temporary, part-time

Job Description

Customer Service Advisor - WORK FROM HOME

WEEKEND COVER - 3.30pm-11.30pm Saturday & Sunday
Location: Working from home
Salary: Competitive

We are looking for a dedicated Customer Service Advisor to join our team in Sheffield. The successful candidate will deliver exceptional customer service to the citizens of Sheffield, using a variety of communication channels. This role requires a responsiveand efficient approach to handling customer enquiries and the ability to work across different teams within Customer Services.Day to Day of the Role:

Respond to customer enquiries via face-to-face, telephone, post, and electronic communications.
Identify customer needs and provide a range of options to enquiries, including information provision or signposting as appropriate.
Accurately capture, retrieve, and process customer information using SCC IT systems in accordance with policies and procedures.
Maintain and update records accurately.
Meet defined performance targets and contribute to service improvements.
Escalate complex issues to Senior Customer Advisors when necessary.

Required Skills & Qualifications:

Excellent communication skills and the ability to converse at ease with customers in accurate spoken English
Proficiency in using IT systems to capture and process customer information.
Commitment to delivering high-quality customer service.
Knowledge of current Council Policies and Procedures, including health and safety; equalities, diversity and inclusion; and safeguarding procedures.

Benefits of contracting through Reed:

Life insurance.
Access to Reeds reward hub.
Access to free training.
Access to discount club, healthcare, and Reed rewards.

To apply for the Customer Service Advisor position, please submit your CV today.Successful candidates will be required to complete an enhanced Disclosure and Barred Service Check.

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