Senior Manager IT Service Change

Job Description

Location: SheffieldContract: PermanentHours: Full time 37.5 hours per week/flexible days and/or hours (Mon-Fri)Salary: Up to £60,000 per annum maximum depending on experienceBenefits package:30 days annual leave plus bank holidays, opportunity to buy and sell holiday15% employer pension contributionFlexible working, cycle to work scheme, healthcare cash plan and life assurancePaid voluntary day, maternity, adoption, and shared parental leaveVarious other benefits to suit your lifestyle and wellbeingTHE ROLEWe are looking to recruit a Senior Manager IT Service Change. You will join the IT Service Delivery Team and work with other senior managers to ensure best practice aligned to ITIL industry standards. Aligned to the solution delivery life cycle, you will work with business stakeholders and product owners to develop and embed the service design of any technology delivery to ensure that outcomes meet business requirements. You will develop and manage the service acceptance criteria in order to track delivery through the solution delivery life cycle in readiness for service handover.Reporting to the IT Service Delivery Director, you will enhance and implement the change enablement policy to manage operational change across waterfall and agile delivery methods. In addition, you will develop the roadmap for toolset integration and automation and manage a small team supporting the outcomes of the service delivery change pillar.It is essential that you have experience working within an enterprise service management function. You will have significant experience of defining, delivering, and operationally managing service delivery practices and embedding them into the organisation’s operations. You will have a good understanding of the ITIL framework and experience in change and release management methodologies, across both waterfall and agile delivery methods. In addition, you will have experience working in a complex corporate structure or rapidly growing team.As a Senior Manager at the Bank it is expected that you will role model candour and integrity, you will support the wellbeing of colleagues, encourage diversity of thought, and strive for continuous improvement. You will be collaborative, celebrate differences and inspire a culture of inclusion. You will have excellent communication skills and you will be confident in building and maintaining key stakeholder relationships.Please visit our careers page in order to see a full copy of the job description.ABOUT US The British Business Bank is a unique and exciting institution. Its mission is to make finance markets work better so smaller businesses across the UK can prosper and grow.Established in 2014, it is a 100% government-owned economic development bank but independently managed.To deliver its programmes, the Bank works through more than 200 delivery partners such as high street, digital, specialist and challenger banks, venture capital and private debt funds and fintech platforms.Currently, we employ around 440 people, split between offices in Sheffield and London.Please note all candidates applying for this role should have the right to work in the U.K. Required skills

ITIL

Agile Methodologies

ITIL Certified

Keyskills :
Agile Methodologies