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Sales Support Administrator

Aviva
Job LocationSheffield
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Sales Support AdministratorSalary £24,000Within Aviva’s Private Medical Insurance (PMI) division, we now have an exciting opportunity to join us as a Sales Support Administrator, where you will be tasked with building and maintaining relationships with our Brokers, aligned to our PMI product line.We are looking for individuals who have excellent customer service skills - i.e., the ability to build up rapport easily with corporate customers, both over the phone and via email - matched with prior experience, or interest in, working within the PMI space.A bit about the job:You will utilise your customer service skills to own and manage queries from our broker community via a central mailbox, as well as over the phone, also live chat facilities. This will involve taking ownership of queries, as well as completing demands. Fulltraining will be given so that you become an expert in this area, offering advice and answering questions from Brokers about PMI products daily.Working hours Monday - Friday, 9pm -5pmSkills and experience we’re looking for:

  • Excellent customer service skills (Private Medical Insurance knowledge would be beneficial, but this is not essential)
  • Strong communication skills, including being able to complete email correspondence to a high standard
  • Strong organisational and administration skills
  • Ability to build rapport easily and show empathy with customers, clients, and colleagues
  • Able to listen and act upon what matters to customers/clients efficiently and professionally
What you’ll get for this role:Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.
  • Starting salary £24,000 (depending on location, skills, experience, and qualifications)
  • Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
  • Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Brilliantly supportive policies including parental and carer’s leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • We take your wellbeing seriously with lots of support and tools

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