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1st & 2nd Line Support

Job LocationSheffield
EducationNot Mentioned
Salary£30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you looking for your next step in 1st & 2nd Line Support Look no further, it doesn’t get better than this job! Some of the great things about this job include - loads of training and support, scope to get involved with data analysis and projects, flexibleand agile working, variety of tech - hardware and software and an amazing benefits package.Salary - £30,000. Hours of work - 8-4, or 9-5, Monday to Friday.Benefits include - 28 days plus bank holidays, 9% pension and hybrid workingOVERVIEW OF THE ROLE

  • Resolve day-to-day IT user queries/issues relating to networks, hardware and software using a ticketing system
  • Develop and maintain dashboards and automated reports using SQL and Excel
  • Develop and manage data management and analysis services, and support
  • Setting up new users
  • Supporting implementation strategies through project work
  • Identifying areas of improvement with systems and technology
  • Onboarding new members of staff
ABOUT YOU
  • Personality is key with this role, you MUST enjoy talking to people and work well in a team setting
  • Tech Support and Customer Service experience is essential
  • Have a genuine passion for IT and Tech
  • Ambitious to develop a career in tech support
  • Driving licence and own transport is highly desirable
  • Be flexible to work extra hours if required (very occasionally)
Required skills
  • Advanced Excel
  • Customer Service
  • Software
  • SQL
  • Technology
  • 2nd Line

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