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| Job Location | Sheffield |
| Education | Not Mentioned |
| Salary | £22,500 - £25,500 per annum, inc benefits |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Reed Business Support are incredibly excited to be representing a globally established construction company in the search for a Helpdesk Administrator!Based in Sheffield S9, this is a brilliant opportunity to join a brilliantly welcoming and warm working environment. If you have a background in customer service and administration, this is a brilliant opportunity for you!Benefits:Wage: £25,000.Hours: 37.5hrs Monday to Friday.Holidays: 25 days + Bank Holidays.Incredible Progression Opportunities.Key Responsibilities:• Responsible for the daily management of the FM Helpdesk tasks across your area of responsibility.• Responsible for administering and monitoring the Facilities Management System, along with managing, resolving, and escalating issues, ensuring adherence to the KPIs and SLAs.• You will support the Business in driving continuous improvement across all FM service lines, by analysing data outputs from the FM database.• Directly responsible for the sub-contractor engagement for reactive and compliance tasks.• As the FM Helpdesk Administrator, you will be an expert communicator with a resilient nature, who is able to communicate with customers and colleagues of all levels and provide meaningful reports and feedback using information from the FM system.• The Helpdesk Administrator will assist in managing and coordinating the maintenance requirements of the companies UK properties.• To be the first point of contact for our internal clients, either via the phone or email.• Log all works requests onto our in-house CAFM and finance system.• Manage both reactive and planned works through to completion.• Liaise with contractors/suppliers to ensure completion of works.• Work with finance team to ensure works are properly costed and paid.• Follow up with internal clients on planned maintenance to arrange times and access and feed this back to the appointed third-party contractor.• To manage the compliance safety database and highlight shortfalls - and arrange with third party vendors to rectify the shortfall.• Ensuring complaints are escalated to the appropriate manager.• First point of contact for third party vendors regarding operational issues.The right candidate:• Must have excellent customer service skills.• Must have experience in a busy helpdesk/call centre environment.• Must be flexible in their work approach and willing to undertake additional tasks as required• Must be proficient in Microsoft Office (especially Excel and Outlook)• Knowledge of property services/facilities management preferred, but not essential.• Any previous compliance or trades experience a bonus.If you have a strong background in administration and customer service, apply below!