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Freight Forwarding Operator

Willis Global Ltd
Job LocationSheffield
EducationNot Mentioned
Salary25,000 - 30,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

A leading logistics and distribution company with representation in six continents and operating in over 120 countries, is recruiting for a Freight Forwarding Operator to be based at offices in Sheffield.Established for more than 50 years, the company delivers pro-active and innovative freight forwarding & logistic solutions.Working Hours: Monday to Friday, 9am - 5:30pm. Working in the offices full-time.Main Purpose of the Role: As the Freight Forwarding Operator, you will be responsible for handling incoming forwarding enquires for all Branches, sourcing transport solutions, negotiating costings with 3rd party carriers and overseas agents. As well as building strong working relationships,establishing a professional and reliable service for all branch forwarding requirements.Duties & Responsibilities:

  • Receiving inbound calls and dealing with the call correctly to satisfy the internal sales or external branchs needs.
  • Managing all facets of a job for which you are responsible both import & export
  • Always working within the company framework to ensure development of Group/Core services.
  • Constant monitoring of collections/deliveries to ensure agents/hauliers meet their agreed service levels.
  • Any other duty as dictated by your manager, from time-to-time.
  • Generating Export/Import Booking Confirmations advising to UK/overseas agents.
  • Ensuring purchase invoices are in-line with agreed cost/Job Admin/Filing.
  • Dealing with agents/hauliers making sure that ultimate customer service is always met.
  • Team player, customer friendly with ability to prioritise and work under pressure with good telephone manners.
  • Overall Purpose of this role is to ensure that the Europa Branches receive excellent customer service and the team comply to Import/Export operational procedures and in-line with company policy.
To Be Considered:
  • Proven experience within Shipping & Logistics Industry.
  • Has the ability and to be confident in negotiating costs with agents/hauliers to maximize profit opportunities whilst maintaining a high service level.
  • Will handle multiple urgent tasks whilst having the ability to constantly prioritise your incoming workload.
  • Can Consider all transport options i.e., Groupage/Part & Full Loads, Dedicated Vehicles, Air Freight
  • Ability to move from one task to another under tight deadlines.
  • Excellent communicator and dedication to excellent customer service and a desire to improve the Gross profit margins are required.
On Offer:
  • Excellent salary package, in line with skills and experience.
  • Company benefits scheme (on successful completion of probation period) - offers and discounts on latest technology, vouchers, gym membership etc.
  • The opportunity to develop, progress and work within a global organisation which is rapidly growing.
  • A fantastic working culture which promotes excellent work/life balance.
  • Working closely with a team of talented individuals with a great work ethic who also love to have fun!
  • 24 days holidays.
  • Contributory company pension scheme.
For more details, please contact Willis Global - a leading Recruitment Consultancy for the Shipping & Logistics industry.

Keyskills :
Customer ServiceImport ExportInternational LogisticsAir FreightFreight Forwarding

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