Administrator Research & Innovation

Job Description

Pertemps are proud to be working with one of our Key clients within the Education sector to recruit an experienced Administrator to work within the Research and Innovations Department within their Education setting.This role is a Temporary assignment for 2 months.The role is to provide effective and efficient administrative support for a range of processes within Research and Innovation Services.Working collaboratively to deliver a multidisciplinary, inclusive and responsive service, ensuring customer service excellence.The main responsibilities of the role are:To deliver customer service excellence, ensuring consistency and accuracy in accordance with relevant systems, processes and regulations.Contribute to service development and innovation; support customer engagement with formal feedback mechanisms; gather information on the impact of services, schemes and projects to support continuous improvement.Working collaboratively across Professional Services, to provide consistency and high quality service provision; liaise with stakeholders and colleagues; share information and participate in working groups and meetingsEmbody the service values both within and outside the organisation, role modelling behaviour and supporting equality, diversity and inclusion.Work flexibly across Professional Services to accommodate peak periods and adapt to changing demands in service delivery.Provide operational support to the platforms annual programme of activities, e.g. Open Days, Course Information Days, clearing, enrolments and graduations.Support the culture and vision of Professional Services, demonstrating a commitment to ongoing personal development.Role Specific ResponsibilitiesTo provide administrative support for Research & Innovation Service processes, contributing to an excellent customer experience, e.g. ethics governance; postgraduate research; Research Excellence Framework (REF); research and/or knowledge exchange project supportand delivery; grants and income generation support; Institute Operations; information governance.To deliver first level advice and guidance, across the platform to students, staff and external visitors, signposting to other services/resources as required.To provide an integrated, consistent model of customer support, working in collaboration with other University services, to ensure prevention, early intervention and timely resolution of practical and/or welfare issues e.g. through an in-depth knowledge ofactivities within the service area and sources of support for research and innovation activities, both within the service area and across the University." To maintain confidentiality and treat sensitive issues with appropriate tact and diplomacy." To ensure effective use of administrative and financial systems, record keeping within an agreed framework, for example:- maintain databases and enquiry management systems (inputting data, logging, coding, tracking and cleansing of data), ensuring the consistency and integrity of information- produce routine MI reports and statistical information as required- carry out and maintain records of financial transactions- assist with the preparation and completion of audits/reviews such as REF, Health & Safety, Ethics- assist with the testing of software/system enhancements/ developments as appropriate" To support meetings, committees and groups by collating and distributing agendas, papers and taking notes/minutes." To administer a range of events, visits, training, meetings and appointments e.g. arrange facilities and hospitality; respond to queries, organise communications and mail outs; book travel arrangements; visas; itineraries/schedule." To monitor and support the development of online resources and information, ensuring currency and accuracy e.g. self-help tools, websites, online chat, podcasts, social media, email communications and Blackboard." To provide proactive and flexible administrative support for senior managers across Professional Services e.g. diary and email management, organising meetings, document formatting, room bookings and travel arrangements." Occasionally supervise temporary staff/seasonal workers through induction and ongoing day to day support with queries." To provide practical support in the upkeep of the surrounding environment, ensuring:- availability and accessibility of information and equipment e.g. stock maintenance, sorting and replenishment,- information is neatly presented and up-to-date, and the physical space is clean and tidy" To support compliance with relevant legislation (e.g. H&S Committee, Risk Assessment process, office inspections, DSE assessments and Fire Marshal, Data Protection Regulations and Information Governance)." To support internal and external communications, following an established set of protocols and principles including maintaining areas of the Institute intranet/SharePoint site, Blog and website, email and face-to-face communications e.g;- administer the Institutes network of wider stakeholders and contacts, this may include accurate record keeping, contact with individuals and organisation, and ensuring that correspondence and contracts are processed in an accurate and timely manner.