Welcome & Service Assistant x 2

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service to all visitors to Ightham Mote.If you enjoy meeting people and have excellent communications skills then youre exactly who were looking for. We can offer plenty of variety, with no two days being the same.Youll be required to work weekends on a rota basis shared within the visitorwelcome team.Working pattern: 2 part time positions available. Flexible hours 1 to 3 days per week, including weekends. What its like to work here Visitors lose themselves in this romantic moated manor house, described as one of the most beautiful and interesting of English country houses. Ightham Mote, built nearly 700 years ago, has seen many changes and been owned by Medieval knights, courtiersto Henry VIII and high society Victorians. The welcoming team provide a fantastic customer service, and in joining this team, youll become part of the family too.You will be a key player within a close hard-working team, which delivers at pace and has high ambitions and vision. Ightham Mote & North Kent portfolio includes Ightham Mote as our flagship and in addition several hidden gems of Kentish history, such asCobham, Hawkwood & Petts Wood, Oldbury and Old Soar Manor. Covering some 2,500 acres of Kent Countryside, there are 33 staff and 500 volunteers, actively involved across all sites and covering all disciplinesClick here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day.As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for ensuring all visitors receive a warm welcome and making sure they can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitorwelcome team to link everything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation and customer service at the property, and ensure all our communications with our visitors are clear and consistent. Who were looking for

• Can demonstrate an empathetic, understanding and adaptable approach to different peoples needs, with a passion to deliver the highest standards of customer care.
• Good team worker
• Skilled listener with great people skills
• Communication skills
• Well organised and able to work with minimum supervision

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.Wherever youre from, and whatever your background, we want to hear from you. Everyone is welcome.Benefits for working at the National Trust include:

• Flexible working whenever possible

• Free parking at most locations

• Free entry to our properties for you, a guest and your children (under 18)

• Substantial pension scheme of up to 10% basic salary

Click here to find out moreabout the benefits we offer to support you.