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Technical Customer Service Advisor

New Appointments Group
Job LocationSevenoaks
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We are working with a recognised supply company who are seeking a Technical Customer Service Advisor to join their small and friendly team. You will have experience supporting customers via telephone, email and document correspondence, handling simple orcomplex issues and provide technical/service knowledge being able resolve the matter successfully.Responsibilities include

  • Give consumer technical advice on the telephone to customers.
  • Organise and arrange Engineers/Agent call-outs as necessary.
  • Check previous history on calls and ensure all paperwork is complete.
  • Ensure the customer is contacted within specified times.
  • Follow-up on the problems through the Engineer/Service Agents to ensure call-outs are completed and the problem has been solved.
  • Recognise and report complaint cases and escalate to the Helpline Supervisor.
  • Check engineer job reports on the computer.
Essential skills required
  • Customer serive/Call centre experience
  • Good with Microsoft Office - Word, Excel and Outlook
  • Excellent verbal and written communication skills
  • Highly organised
  • IT literate
  • Problem solver
Benefits
  • 25 days holiday plus Bank Holidays
  • Opportunity to earn more by up-selling services
  • On-site parking
  • Life assurance cover
  • Enhanced Maternity and Paternity pay
  • Private healthcare scheme (after probation)
  • Company pension
  • Milestone birthday gifts
  • Social events
You must be able to drive and have your own vehicle due to the location of the company.Working hours - 8.30am - 5.30pm Monday to Friday and one Saturday (in every 3) 9am - 4pm.Full time, PermanentCVs in Word Format to MorwennaNew Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all. Twitter: @nagforjobs

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