IT Support Desk Apprentice

Job Description

IT Support Desk ApprenticeNottinghamWere Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.Weve grown a lot since our beginnings back in 2005. Were proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a rangeof regional, national and industry awards for growth, innovation, dedication and success throughout our journey.Newly acquired to Air IT, Netstar is a well-established managed technology service provider (MSP), providing outstanding service, IT Support, IT Security and technology advisory to a growing number of hundreds of clients throughout Central London.Air IT is committed to finding new talent and fostering potential for our new Air Academy apprenticeship scheme, ushering in the next generation to the IT industry. This is where you come in.We are looking for an IT Support Desk Apprentice to join our team to develop the skills to kickstart an incredible career with us on an 18 month fixed-term apprenticeship.The RoleAs an IT Support Desk Apprentice, you will have the chance to learn everything there is to know about providing high-quality IT support.Specifically, you will be taught how to set up, maintain and upgrade desktop equipment for our clients, resolve technical issues and escalate tricky problems to the suitable team.Developing and learning from the team, you will seek advice from your Team Leader and colleagues, absorbing information and growing your skill set on a daily basis.The Benefits- Salary of £15,000 per annum- Strong potential for career progression- Regular corporate and team social events- On-site gym with Peloton bikes- Free snacks on-site- Pool table in our lunch room- Friendly and fun working culture- To work for the only managed service provider with a 4 star certification from the Service Desk InstituteThis is an incredible opportunity to learn and join a company with an excellent track record for supporting apprentices.You will have the chance to gain an academic qualification whilst working and learning from some of the best in the business, supported by our friendly team.So, if you are looking to launch your IT career with an industry-leading, innovative company, we want to hear from you today!About YouTo be considered as an IT Support Desk Apprentice, you will need:- Excellent communication and customer service skills- Strong time management, prioritisation and problem solving skills- The ability to work effectively independently and as part of a team- The ability to work to deadlines and project scopes- The willingness to learn and innovateA basic understanding of IT faults and diagnosis for hardware, software and operating system issues would be beneficial to your application. A grade C/4 or equivalent in Maths and English would also be advantageous.Please note, this role will require occasional working outside of normal hours.Other organisations may call this role Apprentice 1st Line IT Support Technician, 1st Line IT Apprentice, Helpdesk Apprentice, Trainee IT Support Technician, Deskside Technical Support Apprentice, Helpdesk Engineering Apprentice, or IT Support Apprentice.So, if you want to kickstart your career as an IT Support Desk Apprentice, please apply via the button shown.