1st Line Service Desk Engineer

Job Description

1st Line Service Desk EngineerNottinghamFull time, permanentWere Air IT, an incredible MSP with the history and expertise to provide an amazing array of services and a bright future ahead of us.Weve grown a lot since our beginning back in 2005. Were proud to have brought together nine leading companies as a family, with more on the horizon. Now, with an office presence across the UK, we are extremely honoured to have been recognised with a rangeof regional, national and industry awards for growth, innovation, dedication and success throughout our journey.Excited for our future, weve got a great mission and vision and a clearly defined strategy to empower our teams and make sure we can bring out the best in our people to provide unrivalled IT and Cyber Security support, solutions and services to local SMEs,nationwide. And this is where you come in.Were now looking for 1st Line Service Desk Engineer to join our team and help us deliver great results for our clients.The Role As a 1st Line Service Desk Engineer, you will act as the first point of contact for IT-related queries from across our client base.About YouTo join us as a 1st Line Service Desk Engineer, you will need:Previous experience providing IT supportExemplary customer service and problem-solving skillsExperience of administering and supporting the latest Microsoft technologiesStrong troubleshooting skills with Microsoft Office issues (2003 and onwards)The ability to build, configure, administer and support all versions of Windows desktopsKnowledge of Active Directory, Group Policy and DNS with an active interest in other networking servicesEvidence of continued professional developmentFlexibility to work 40 hours per week on a 7-day rota with shifts falling between 07:3000:00Specifically, you will:Provide efficient and effective customer service to end-users and other stakeholdersAct as the first point of contact for technical service requestsLog and maintain chronological details throughout a service ticket lifecycleProvide 1st line diagnosis and resolution with a high level of first-time fixesRespond appropriately to more complex problems through escalationPrioritise and manage your workload to ensure client SLAs are metThe BenefitsHealth insuranceTiered pension25 days annual leaveQuarterly and annual staff awardsFunded social eventsReferral bonusesGreen travel schemeExcellent learning and development opportunitiesA focus on health, wellbeing, inclusivity and diversitySocial and community eventsOther organisations may call this role Helpdesk Engineer, Service Desk Engineer, IT Support Engineer, IT Support Analyst, 1st Line Engineer, 1st Line Support Engineer, or 1st Line Helpdesk Engineer.Air IT is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all. We believe this is the only acceptable way to conduct business and the more inclusive our environments are, the betterour work will be.So, if youre seeking your next challenge as a 1st Line Service Desk Engineer, please apply via the button shown.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.