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| Job Location | Sandgate |
| Education | Not Mentioned |
| Salary | Salary negotiable |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
THE COMPANYOur client is one of the most well-established, award winning and longstanding travel companies in the country. THE ROLEOur client is looking for a Team Manager who will champion a relentless drive to deliver exceptional and sector leading experiences to our customers. You will take ownership and responsibility for sales and service delivery within your team and the wider contactcentre community. You will be responsible for the performance, engagement, and motivation of your team of travel consultants, ensuring the development and retainment of industry leading individuals.Key responsibilities include:* Oversee the day to day management and performance of a team featuring sales and aftersales travel consultants.* Be the first point of contact for the team and provide full support.* Set and and communicate clear, challenging objectives and targets in-line with company requirements. * Ensure the team maximise every sales opportunity to achieve sales targets and growth.* Provide ongoing reviews of reporting dashboards to track and analyse performance whilst using analyst and insights to share priorities and drive performance.* Manage performances in-line with define KPIs with continued support of underperformances to improve. You will be required to handle challenging conversations through this process.* Provided regular 1:1s, coaching and team meetings to ensure your team are focused and motivated.* Produce and update relevant procedure manuals, following up with briefing and training teams on the process changes.* Support recruitment selection and onboarding of new recruits.* Provide management cover across company opening hours.* Liaise closely with other areas of the business to ensure that a full briefing is provided for any new product or marketing campaigns.* Maintain a healthy and safe work environment.* Have a hands on approach to support our customers directly on escalations and/or during high call volumes.THE PERSONYou will be a sales driven and commercially savvy individual who has exceptional people management skills. You will be an innovative thinker who drives improvement and change.Essential requirements:* Commercial acumen and business sense* Knowledge of GDS preferable (Amadeus and/or Sabre)* Previous experience leading a team* Travel industry/Tour operating experience* Able to operate in a fast-paced environment* Knowledge of Ms Outlook/Excel/Word* Provide exceptional customer service both internally, for key stakeholders, and externally, for our customers* Excellent prioritisation skills, enabling you to handle multiple tasks and meet deadlines.This position is paying up to £31k plus commission for the right candidate. This opportunity allows hybrid/remote working within the South East Region.