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Student Support Officer

Job LocationSalford
EducationNot Mentioned
Salary£27,181 - £30,488 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

We have an exciting opportunity for a Student Support Officer in the Student Support team at the University of Salford!The Student Support Officer will sit in the Respect, Culture and Behaviours Team within Student Support and will play a key role in ensuring students who report concerns through our Report and Support platform, get the specialist help they need. The corefunction of the Respect, Culture and Behaviours team is to provide appropriate support / signposting and intervention for students experiencing a range of issues including sexual violence, hate crime, bullying and harassment.A bit about the Student Experience Team…Student experience is at the heart of everything we do. We engage with our students in a creative customer led, flexible and innovative way, whilst anticipating and responding to the needs of our diverse community. Our Student Experience Team is a high-performingteam which has consistently innovated over the years to ensure our model provides an excellent service to students.So what will the role involve

  • Provide advice to students, staff and partners on matters related to student support
  • To have operational responsibility for the day-to-day administration of triaging incoming support cases and allocating these accordingly to relevant specialist advisers within the team
  • Managing your own caseload of students who have experienced a range of issues including for example, bullying and harassment
  • Working closely with internal and external stakeholders to support resolution of cases
The role requires interaction with students from different cultural backgrounds and with that in mind, it is important that you have experience of working with diverse backgrounds whether that is through your previous work history or in your personal life.What’s in it for you
  • Competitive salary - and excellent pension scheme
  • Generous annual leave - plus the option to buy additional holiday days
  • Flexible working - we support a culture of both flexible and agile working, to help you find the right balance
  • Professional development - a comprehensive package of training and development opportunities to help you achieve your full potential
  • Our community - there’s a real sense of belonging here at Salford. We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives
  • The perks! MySalford, our online employee portal
  • Wellbeing support -dedicated services and facilities to support your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities, including discounted gym memberships
  • Sustainable Salford - We embed sustainability in all aspects of university life and have a commitment to becoming NetZero Carbon by 2038
  • Team Salford - By joining us, you can be part of our ambitious journey and help make a real difference to the people and communities we support
However you identify, whatever your journey has been to get here, come and join us at the University of Salford where we are all proud to belong!

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