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| Job Location | Salford |
| Education | Not Mentioned |
| Salary | £20,000 - £25,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time |
Telecoms - Provisioning & SupportOur client is an Ofcom registered expanding telecoms company, aiming to always be at the forefront of the industry. They have trade agreements with all the major UK networks and carriers across a full range of products and services. They have worked hard to build our products and services portfolio to ensure we are able to cater to our clients’ individual and business telecoms requirements. This role is based at the Manchester Office and is a desk-based role.As a member of our Telecoms Provisioning & Support team, you will be responsible for dealing with fault diagnosis and support for our wide range of products and services including lines, connectivity, WLR, CPS and Hosted Telephony (VoIP).The successful candidate will be able to elevate company standards and provide excellent customer service and support.Provisioning is also a key part of this role. We are looking for a dynamic candidate who will find opportunities to upsell and cross sell additional products and service when liaising with customers.Overview of Key ResponsibilitiesTasks and Activities:1. Fault diagnosis and efficient management to resolution2. Establish customer requirements and assess their needs through to implementation.3. Escalating queries and concerns when necessary4. Liaising with suppliers5. Provisioning products and services6. Upsell and cross sell additional products and servicesRequired Skills and Abilities:• Proven working experience within the telecommunications industry in a support role• Technical knowledge and understanding. Understanding of Asterisk based phone system will be advantageous• Ability to multi-task and work under pressure• A desire to work as part of a team to generate fresh and innovative ideas• High attention to detail• Effective organisational and communication skills• Strong telephone manner• Hold all work-related information and materials confidentialExperience of support in this sector is paramount however additional training where necessary will be provided.