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Customer Service Executive

Cordant People
Job LocationSalford
EducationNot Mentioned
Salary£16,000 - £18,500 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

CUSTOMER SERVICE EXECUTIVE (NOT CALL CENTRE) required for a ECommerce Business who specialise in TEXTILES AND HOME FURNISHINGS - GREATER MANCHESTER (Worsley M28)Our client, a highly successful brand and supplier of textiles and home furnishings to the likes of AMAZON, WAYFAIR, MATALAN, TK MAXX, EBAY etc are now looking to recruit.They are looking for an organised individual experienced in customer service and administration to join a small but busy team your duties would be as follows:-The Role:

  • The primary purpose of the role is to provide first class customer service to clients and customers
  • Processing orders
  • Ensuring delivery schedules are met
  • Responding to queries over the phone and via email
  • Problem solving
  • Chasing late deliveries
  • Dealing with returns
  • Dealing with complaints
  • Managing existing accounts of the company
  • This role will also naturally develop into an e-comm assistant so listing products and dealing with social media as you develop within your role
    • Required Experience:
  • Excellent communication skills required
  • Ambitious as prospects for progression are vast
  • It is essential that the relevant candidate is a natural organiser, with the ability to work independently and proactively.
  • The candidate must be able to prioritise their workload effectively throughout the day
    • Further Details:
  • Salary: £18k (dependent on experience)
  • Hours: 9am-5.15pm
  • Holidays: 28 days (inc bank)
    • Cordant Group is an equal opportunities employer Required skills
  • e-commerce
  • problem solving
  • Customer service
  • order processing

    • Keyskills :
    e-commerce problem solving Customer service der processing

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