Assistant Administrator

Job Description

Assistant AdministratorOur client is a major IFA company, with offices nationwide. They are now looking to recruit an Assistant administrator, to be based at their Salford office.Job Purpose:To provide a professional service that will support the day-to-day operation of the Manchester office, working alongside the Private Client section within the office. To provide an effective and efficient service to support the teams in order to contributeto the smooth running of the office by providing high quality, proactive and professional mailroom and scanning service.Key Tasks:

• To sort, collate and distribute all incoming mail and courier parcels into bundles for scanning or delivery.
• To prepare and scan all necessary documents into our internal document management system.
• To ensure that high-priority incoming and outgoing mail is processed in accordance with its priority level.
• To perform regular quality checks resolving any issues with both hard copy and electronic postal scanning systems and redirect inaccurately addressed mail to correct recipient.
• Highlight any challenges to the Operations Manager ensuring that the best solution is applied and that the risk to the business and the clients are kept at a minimum.
• Reception
• To provide a professional, efficient reception service for both internal and external clients, in order to promote the best possible image of the company.
• To organise the catering for internal and external functions.
• To order stationery in line with office requirements.
• To arrange courier services, as required.
• To greet and collect clients from the main reception.
• To support administrators and other colleagues with general administration work adhering to the relevant internal service standards.
• To process incoming queries received from clients, or relating to a client, ensuring all appropriate action is taken in accordance to instructions received and internal policies and procedures.
• Processing stationery requests, processing all incoming and outgoing post, responsible for logging incoming and outgoing assets (monies and documentation) as well as making sure the assets timeline is within company guidelines. Logging files to and fromthe archive as well as any other services when required.
• To ensure that client service standards are adhered to at all times.

Knowledge, Skills and Experience:

• Educated to GCSE, (O Level or equivalent standard, to include Maths &, English)
• Office-based administration experience with a focus on customer service, preferably within the Financial Services Industry
• CF1 or equivalent Financial Services qualification is desirable but not essential.
• Recognised qualifications/proven IT skills
• Accurate keyboarding skills
• Excellent communication skills, both oral and written
• Strong interpersonal skills
• Experience in working to targeted service standards
• Proven track record in delivering customer satisfaction
• Knowledge of regulatory requirements is desirable
• Ability to organise and prioritise workload
• Adaptable/flexible approach to work within a changing environment
• Strong team player

The salary on offer is between £18500 and £19500, and there is a range of other benefits.If you are interested, please apply today.Are you educated to GCSE, (O Level or equivalent standard, to include Maths &, English)Do you have Office based administration experience with a focus on customer service, preferably within the Financial Services Industry

Keyskills :
AdministrativeFinancial ServicesGeneral Administration