Welcome & Service Assistant x 2

Job Location	Rye
Education	Not Mentioned
Salary	9.90 per hour
Industry	Not Mentioned
Functional Area	Not Mentioned
Job Type	Contract , full-time

Job Description

Summary Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.This role is an hourly paid, fixed term role. Wherever possible we aim to offer a consistent working pattern, but were looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business. Wedgive you as much notice of this as possible.What its like to work here This internationally renowned garden is an awe-inspiring place to be. The stunning formal gardens include a rose, herb and kitchen garden which grows delicious produce for the restaurant and coffee shop. A strong team spirit and collaborative working environmentis key to the success of Sissinghurst and the staff are looking for flexible, creative people to join them. Click here for more information about this location What youll be doing As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so youll be responsible for ensuring that you provide an excellent serviceto all our visitors, every day. As a Welcome & Service Assistant, its your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.Youll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place youll work with the visitor welcome team to linkeverything we do back to our cause and the on-going work we do.Youll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. Who were looking for Wed love to hear from you, if this sounds like you:

Ability to work in a team - flexible and adaptable
Well organised and able to work with minimum supervision
Helpful & friendly
Customer focused with a positive attitude
Enthusiastic with a willingness to learn
An understanding of the importance of great service

The package The National Trust has the motto For everyone, for ever at its heart. Were working hard to create an inclusive culture, where everyone feels they belong. Its important that our people reflect and represent the diversity of the communities and audienceswe serve. We welcome and value difference, so when we say were for everyone, we want everyone to be welcome in our teams too.

Substantial pension scheme of up to 10% basic salary

Free entry to National Trust properties for you, a guest and your children (under 18)

Tax free childcare scheme

Rental deposit loan scheme

Season ticket loan

Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

Flexible working whenever possible

Employee assistance programme

Free parking at most locations

Independent financial advice

Click here to find out moreabout the benefits we offer to support you.

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