Office Administrator

Job Description

Our client, a multi-office firm in Somerset, is looking for a Receptionist/Office Administrator for the Taunton office. Your role will include:

• Answering telephones, screening calls, forwarding calls and/or recording and forwarding messages accurately, transcribing messages from telephone answering machines
• Dealing with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Receiving, sorting, and distributing mail within the office, filing correspondence and other materials as required
• Typing forms, form letters and other documents as required at acceptable levels of speed and accuracy, collating and photocopying materials as necessary, maintaining supply of forms as needed
• Maintaining necessary files, sorting, filing, archiving, and retrieving documents and records as necessary
• Maintaining client confidentiality
• Maintaining appointment diary either manually or electronically, organising conferences and meeting room bookings, coordinating meetings
• Reporting any maintenance issues immediately to line manager, including all furniture, fittings, and equipment
• Assisting in the management of caseload by actioning legal procedures as directed by the Fee Earner
• Assisting in the management of caseload by dealing with file related queries either face to face or by telephone
• Assisting Fee Earners in the processing of matters on a timely and cost-effective basis
• Supporting in the maintenance of files by effective file management
• Ensuring that clients are dealt with efficiently and politely and that appropriate legal matters are raised with the Fee Earner
• Attending to clients, taking instructions, and conducting letter and telephone enquiries as necessary
• Using the correct Practice procedures and systems to manage cases effectively, in accordance with the firm’s standards and legal requirements
• Improving and enhancing the firm’s client base by effective liaison with existing clients
• Maximizing the firm’s potential to cross-sell services by identifying appropriate opportunities
• Managing own work allocation, productivity, and quality of work with minimum supervision
• Ensuring our clients always receive the best possible service
• Ensuring our introducers of business always receive the best possible service.
• Carrying out instructions given by the management team
• Other ad hoc duties as required

This is a permanent role and will be fully office-based in Taunton. Full and part-time applicants considered. Competitive Salary.Click apply now or get in touch with Zeeba Tolooe-Bush at G2 Legal for more info.#G2SP