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French speaking Customer Service Administrator

Response Personnel
Job LocationRugby
EducationNot Mentioned
Salary£29,641 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

French Customer Service AdministratorSalary: £29,641Hours: Monday to Thursday 07.30 - 16.00, Friday 07.30 - 15.00 (30-minute break)Location: RugbyOur client has been trading for over 58 years and is an expert in their sector of work and a recognised name in the industry. We have an exciting opportunity for a French speaking Customer Service Administrator to work for established, professional company.Purpose of the job: French speaking Customer Service AdministratorTo manage and maintain effective customer service, providing reliable feedback, professional handling of complaints and putting necessary resolves into action.Responsibilities: Customer Service Administrator - French speakingSales Orders Processing

  • Logging and processing all incoming French and Iberian orders.
  • Process order confirmations via emails and EDI.
  • Customer liaison in relation to product availability and delivery dates via phone or email.
  • Raising internal paperwork to create works orders for both stock and manufactured orders and to raise pick lists, delivery notes and delivery instructions as required.
  • Account liaison, working closed with the Accounts department regarding customer account status.
  • Liaison between the customer, sales team, and production/warehouse.
  • All orders confirmations to be completed daily.
  • Stock awareness - select stock in adherence to First in First out (FIFO) principles whenever practicable.
Processing Customer Enquiries / Customer Service
  • Prepare detailed quotations, including availability, price and delivery forecast effectively and efficiently in accordance with company procedures and requirements.
  • Follow up customer sales quotations by taking actions to convert to customer sales.
  • Take a proactive approach to understanding product applications and alternatives.
  • Amend customer orders where necessary.
  • Advise customers of despatch dates / order delays ensuring customers are aware of any change to lead time and offer alternatives where appropriate.
  • Liaise with other departments, Sales, Procurement, Logistics and Production to maximise the customer experience.
  • Arrange and progress returns. Create replacement orders where appropriate.
  • Invoice queries - handle customer enquiries on charges.
  • Pro-forma invoices - raise and take credit card payments.
  • Providing office support for the French and Iberian Sales team.
  • Proactively contacting customers, keeping them fully updated.
  • Notifying customers of any known issues or information that may conflict with their requirements or cause delays.
  • Support Sales Teams by preparing and converting customer quotations (when required)
Essential Experience - Customer Service Administrator - French
  • Experience in a customer service environment
  • Fluent French written and oral language skills.
  • Spanish would also be a benefit but not essential.
  • Word and Excel at Intermediate level.
  • Excellent interpersonal / communication skills.
  • High level of attention to detail.
  • Able to work under pressure and to deadlines.
Response Personnel, an independently owned company and experts in recruitment since 1997.Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.For information on other roles, we have available please call for further details.Required skills
  • Customer Service
  • Sales Order Processing
  • French Customer Service Adminstrator

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