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Systems Delivery Manager

MHR
Job LocationRuddington
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

MHR Cloud services are looking for an outstanding IT operational management individual to bring their experience to a challenging new role as part of a high performing Managed IT services Team.The role of the Systems Delivery Manager is to effectively manage the Oracle and Solaris team within MHR Cloud Services.

  • Lead an operational delivery team to provide an excellent customer service experience.
  • Ensure the delivery of IT services to MHR customers in line with Service Level Agreements and contracts.
  • Be an escalation point for operational incidents, participating in an agreed escalations rota.
  • Provide management support across the delivery of all Hosted systems and services.
  • Maintain accuracy in recording services and assets across all hardware and software systems.
  • Support with the build and deployment of server architecture into data centres in line with company standards and build procedures.
  • Provide support at agreed maintenance weekends as required by the team.
  • Participate in managing the support function triage rota for analysing and allocating support requests to the correct technical areas.
  • Ensure standard procedures are maintained and followed.
  • Contribute to the production of service improvement plans.
  • Undertake research as required attending appropriate events, feeding back to extend team knowledge.
  • Partake in continual personal and professional development to stay up to date with the technology and practices in the field.
    • What we are looking for
  • Strong leadership and people management skills
  • Experience of managing applications and systems for multiple managed services customers.
  • Experience of physical data centre environments.
  • Incident management and IT service management abilities.
  • Great customer service skills
  • A passion for learning new things.
  • A positive approach to Problem Solving.
  • Good Time management, prioritization & organizational skills
  • Great Communication Skills
  • Technical knowledge of Solaris/ Oracle DB or similar technologies
  • Experience of Oracle Sparc hardware, SAN technologies, Cisco networking advantageous
    • Our Rewards
  • Market competitive salaries.
  • We contribute to a full company pension scheme to help you plan for your future.
  • We offer life assurance (x4 salary, with option to increase up to x8 salary).
  • An employee assistance programme is included.
  • Our sites all come with a subsidised restaurant and cafe on-site, with delicious new meals on offer from our chefs each day.
  • We offer Vodafone discounts, making it cheaper and easier to catch up with your favourite people.
  • Personal development plays a big part in helping our people to reach their potential, therefore we offer over 60 internal training courses and support our people with external qualifications.
    • Why us
  • MHR are an IT managed service provider. MHR own and operate private datacentres in the UK supplying IT services to more than 700 organisations. The opportunity to learn and develop within the IT division of MHR is not one widely available in all businesses as they move to cloud computing.
  • What makes MHR a great place to work, isn’t novelties or gimmicky job titles, it’s our down to earth approach working with people who want to do a job they’re proud of.
  • We invest for the long term, providing fantastic careers for our people and the best software and services to meet the needs of our customers now and in the future.
  • With over 35 years’ experience in the industry, our ethos has been to keep investing and moving forward with the changing world of work, and we can only do that by supporting our people. We’ve invested £20 million in a huge building expansion project to provide the best environment for our people, to give them the space they need to excel and grow. And by investing 20% of our turnover into our own research and development, our people shape the future of our products and services to support changing requirements on both a local and global scale.
  • We’re flexible, we embrace change and as we’re still owned by the original founders. We’re incredibly proud of what we we’ve built, evolving from a small business into one of the biggest and best in the industry.
    • Be part of something special, become part of the MHR family.Apply here! Required skills
  • Oracle
  • Team Management
  • Systems Management
  • Solaris

    • Keyskills :
    Oracle Team Management Systems Management Solaris

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