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| Job Location | Ruddington |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
As a family-owned business our people are central to our success, and following years of organic, consecutive growth, we’re looking for people who share our core values of sustainability, trust, collaboration, and innovation to drive us forwards.Software never stays the same and neither do we. We want our people to be part of a progressive organisation, encouraged to embrace change and new ideas to shape our future development. Your input is vital, which is why we’re committed to personalised learningpaths for every employee to help you, and us, grow.Our goal is to make the world of work easier as a leader in the HR, payroll, finance, and integration solutions software and services industry. We’re proud to design and develop some of the best business solutions like iTrent and People First to supportour customers’ people-related challenges across every vertical.Looking for the place where you can belong Join MHR and help us shape the world of work. We are looking for candidates from a Contact Centre/Support Desk background relating to Software Support. You will be knowledgeable in Ticket and LiveChat management, with an understanding of Knowledge Base use.Responsible for supervising, managing, and motivating a team of Support Specialists, being their key point of contact.You will require an understanding of building MI and BI data for the use of performance management, utilising CRM data and with solid excel skills.
Keyskills :
Customer ServiceManagementPerformance ManagementKnowledge BaseTeam PerformanceChatBot