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| Job Location | Ruddington |
| Education | Not Mentioned |
| Salary | £10.85 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Role: Customer service advisorlocation: NG11 Ruddington - Accessible via public transport - 1 busy journey from Nottingham city centre.Hours - 9am - 5pm Mon to FriDuration: 2 MonthsHourly rate; £10.85 per hour.Are you looking for your next temp role Do you enjoy customer service If so then we may have the role for you.Working for large well known opticians, You will be providing customer support via email / social media channels / telephone. currently there is a backlog of requests and the team needs extra support, initially, the role will be for 2 months however it doeshave the possibility of being extended.Purpose of the role:Welcome customer calls and engage customers in genuine, enjoyable conversations to understand their needs and provide them with help at first point of contact wherever possible. Respond to customer emails taking ownership of customer issues and resolve customercomplaints.The types of customer support you will provide could range from:Communicate with customers in a friendly and helpful way through inbound and outbound calls, emails and social mediaActively listen to customers and help resolve their issues without the need to refer to others. Take ownership of customer issues and display a proactive, positive approach to customer care to ensure we provide an exceptional customer experienceUpdate customer records with care and attention. Accurately record details of customer orders and conversations on our systemsKeep up to date with our processes, services and promotions so you can provide a consistently high level of service to our customersPut customers first and organise your time to ensure you reply to customers in a timely mannerLook to continually improve the way we work to make things better for customersIf this sounds like something you are interested in and have availability to begin immediately / short notice then please APPLY NOW with your most recent CV.Distinct Recruitment Privacy Policy